IT Support Specialist- Arlington, VA
About The Position
CoStar Group is seeking an experienced IT Support Specialist to enhance employee productivity by serving as the primary contact for information and problem resolution. This involves diagnosing and resolving issues with hardware, third-party and proprietary software, LANs, and servers efficiently and professionally through various communication channels including telephone, email, remote tools, and hands-on support. The ideal candidate will embody excellent customer service, be a self-starter, a problem solver, and an effective communicator, capable of managing multiple urgent projects simultaneously. This role is based in Arlington, VA, with a 5-day in-office schedule.
Requirements
- Bachelor’s Degree required from an accredited, not for profit, in person university or college.
- 2+ years of experience in corporate IT or Service Desk role
- Experience implementing TCP/IP at the workstation level
- Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools and Windows File Permissions.
- Ability to lift/move equipment up to 50 lbs
- A track record of commitment to prior employers
Nice To Haves
- O365 Administration experience
- Experience supporting laptop/mobile devices such as Dell/ Surface Books, Macs, iPads, iPhones, etc.
Responsibilities
- Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
- Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
- Document problems and solutions in the Service Desk ticketing system
- Inform management of potential problems and identifies problem trends
- Create and maintain computer images
- Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives.
- Install, configure, maintain, and upgrade computer hardware and software.
- Provide videoconference administration and support.
- Any other duties and special projects as assigned
Benefits
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent).
- Access to CoStar Group’s Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
