IT Support Specialist

RNGD • Metairie, LA

7d • Onsite

About The Position

We’re looking for an IT Support Specialist that will provide responsive, practical, and service-focused technology support across RNGD’s office, field, and nearby subsidiary operations. Success in this role means employees receive dependable support, technology issues are resolved or escalated efficiently, devices and access are managed accurately, and recurring needs lead to stronger documentation, processes, and self-service resources.

Reporting to the IT Manager, this role provides Tier 1 and Tier 2 support within a Windows-based environment and owns assigned support requests through timely resolution. The IT Support Specialist documents work clearly, communicates progress, escalates appropriately, and helps maintain a reliable, secure, and employee-friendly technology environment. This role supports Microsoft 365, identity and access systems, endpoint-management tools, remote-support platforms, ticketing systems, mobile devices, networking basics, and other technologies used across RNGD’s business operations.

This is a full-time, on-site position based in our Metairie, LA office.

Requirements

• Experience providing Tier 1 and Tier 2 support in a Windows-based business environment, including Microsoft 365 applications and services.
• Working knowledge of Active Directory or Microsoft Entra ID, endpoint management, remote support, mobile devices, common business technology, and basic network troubleshooting.
• Familiarity with ticketing systems, IT service-management practices, documentation standards, cybersecurity fundamentals, and access-administration procedures.
• Strong service, communication, organization, and problem-solving skills, with the ability to work independently and collaboratively across office, field, and multi-location operations.

Nice To Haves

• Associate or bachelor’s degree in information technology, computer science, information systems, or a related field preferred; equivalent hands-on experience may be considered.
• Relevant CompTIA, ITIL, or Microsoft certifications are preferred.
• Experience with Microsoft Intune, Windows Autopilot, PowerShell, automation, or construction technology is helpful but not required.

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows devices, Microsoft 365 services, printers, basic networking, conference-room technology, mobile devices, and business software used in office, field, and construction-related workflows.
• Respond to employee requests through approved communication channels and the ticketing system with timely updates, professional communication, and clear next steps.
• Troubleshoot technical issues, identify root causes where possible, and document the actions taken and outcomes reached.
• Own assigned support requests through resolution and escalate issues to the appropriate internal, vendor, or external support resource when needed.
• Maintain a service-focused approach when supporting employees with different levels of technical knowledge.
• Complete assigned IT support responsibilities for employee onboarding, offboarding, device preparation, account access, and equipment recovery.
• Assist with user accounts, password resets, multifactor-authentication enrollment, group membership, licensing changes, and other access-administration tasks in accordance with company procedures.
• Support Microsoft 365, Active Directory, Microsoft Entra ID, and related identity and access-management processes.
• Verify that approved access and equipment requests are completed accurately and within expected timelines.
• Protect confidential information and follow established authorization and least-privilege requirements when handling employee access.
• Prepare, configure, deploy, support, recover, and assist with the replacement of computers, mobile devices, peripherals, and other technology equipment.
• Support device enrollment, configuration, application deployment, compliance, remote support, and other endpoint-management activities.
• Maintain accurate hardware, software, peripheral, assignment, and device-lifecycle records.
• Assist with inventory reviews and help identify missing, aging, damaged, or unsupported equipment.
• Support nearby offices, jobsites, and subsidiary locations as needed, including occasional onsite visits for setup, troubleshooting, inventory, or employee assistance.
• Follow company security procedures when handling accounts, devices, data, software, remote-support sessions, and employee requests.
• Recognize suspicious activity, phishing attempts, access concerns, and other potential security issues and escalate them promptly.
• Support multifactor authentication, endpoint protection, access controls, device compliance, and other established security practices.
• Maintain professionalism, discretion, and confidentiality when accessing employee devices, accounts, systems, or business information.
• Help employees understand and follow approved cybersecurity expectations and technology procedures.
• Create and maintain clear ticket notes, knowledge-base articles, user guides, support documentation, and repeatable procedures.
• Provide basic employee guidance and training on approved technology tools, company procedures, cybersecurity expectations, and available self-service resources.
• Identify recurring support needs, process gaps, and common sources of confusion and recommend practical improvements.
• Use available technology, automation, PowerShell, and responsible AI-assisted workflows to improve support efficiency and consistency where appropriate.
• Contribute to the testing and adoption of new systems, tools, procedures, and support practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree