IT Support Specialist

Ethan Conrad Properties Inc•Sacramento, CA

5h•$25 - $30

About The Position

Ethan Conrad Properties, Inc. is one of the largest and the fastest growing Commercial Real Estate Companies in Sacramento, CA. With over 10MM square feet, over 160 properties, and over 250 buildings, valued at $1.6 billion dollars. ECP has had an Annual Growth of over 20% for the past 10 years and anticipates continued growth of 20% annually, creating more job opportunities internally and externally. ECP is a World Class Company. The IT Support Specialist is responsible for providing advanced technical support and maintaining the organization’s IT systems and infrastructure. This role serves as a key resource for troubleshooting issues, supporting end users, and ensuring reliable, secure, and efficient technology operations across the company. The ideal candidate is a proactive problem solver who can work independently and contribute to continuous improvement of IT services.

Requirements

Strong working knowledge of Windows operating systems and common business applications
Experience with Microsoft 365 and user administration
Familiarity with Active Directory and basic identity management
Understanding of networking fundamentals (DNS, DHCP, VPN, switching, wireless)
Ability to troubleshoot hardware, software, and connectivity issues effectively
Strong analytical and problem-solving skills
Excellent organization, time management, and prioritization abilities
Effective communication skills, both written and verbal
Strong customer service orientation and interpersonal skills
Ability to work independently and handle multiple priorities in a fast-paced environment
Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience
3 to 5 years of IT support experience preferred
Relevant certifications or demonstrated technical competency may be accepted in lieu of a degree

Nice To Haves

Yardi configuration and management a plus
Experience supporting a multi-site or rapidly growing organization is a plus

Responsibilities

Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues with minimal supervision
Diagnose and resolve end-user issues in a timely and professional manner
Manage and prioritize support requests through the IT ticketing system, ensuring clear communication and timely resolution
Deploy, configure, and maintain end-user devices including desktops, laptops, and mobile devices
Administer user accounts, permissions, and access controls (e.g., Active Directory, Microsoft 365)
Monitor system performance and identify opportunities for improvement or risk mitigation
Implement and support security measures, updates, and compliance requirements
Participate in IT projects, system upgrades, and technology rollouts
Document procedures, configurations, and solutions to improve team efficiency and knowledge sharing
Anticipate and report lifecycle needs for hardware and software replacements
Perform other duties as assigned