IT Support Specialist

IT Support Specialist • Henderson, NV

11h • Onsite

About The Position

Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of a 24x7 team maintaining 99.999% network and system uptime. This role provides technical assistance to team members with their hardware and software support requests, requiring analytical and problem-solving skills while delivering exceptional internal and external customer service. The company is driven by a desire to protect lives and property through cutting-edge technology in electronic and digital security, aging in place, and fire protection services.

Requirements

• Minimum of two (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service
• Ability to work in multiple systems concurrently while providing support services
• Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications)

Nice To Haves

• Experience in the alarm industry, including panel setup, configuration, and signal management
• Bachelor's degree in IT, Computer Science, Information Science, or a related field of study
• Familiarity with PowerShell for automation and system management
• Experience navigating and managing Linux servers
• CompTIA A+ certification or equivalent foundational IT knowledge
• Knowledge of Microsoft Active Directory and domain-joined infrastructure
• Experience working with Microsoft Office 365 administration and support

Responsibilities

• Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response’s Ticket System
• Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources
• Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution
• Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques
• Recommend modifications to IT Support procedures to enhance the service provided by the department
• Remain highly organized and detail oriented
• Maintain a sense of urgency when completing tasks

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid Vacation and Sick Time
• Wellness Program
• Wellness DAYS OFF
• Internal advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree