IT Support Specialist

INFO ORIGIN INC • Atlanta, GA

9h • Onsite

About The Position

Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED
• Six months of education or experience in information security, privacy, system/network administration and support, or application development
• Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
• Experience in information security, privacy, system/network administration and support - 06 Months
• Application development & training and experience necessary to independently provide technical support to computer users - 06 Months
• Successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.

Responsibilities

• Provides customer support in the maintenance of systems.
• Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
• Provides technical support in the operation and use of application software systems.
• Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
• Develops materials and methods to be used in training others in the use of various hardware and software.
• Installs and/or upgrades software on PC's as instructed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees