IT Support Specialist

DNM Group Ltd. • Sault Ste. Marie, ON

5d • CA$45,760 - CA$58,240 • Hybrid

About The Position

DNM Group is seeking an IT Support Specialist who enjoys solving problems, helping people, and being the go-to person when technology issues arise. This role offers the opportunity to join a fast-paced, team-focused environment where your work directly supports employees across multiple companies and locations. The position involves a variety of tasks, from setting up equipment and troubleshooting systems to supporting technology rollouts and improving how teams stay connected and productive. The ideal candidate will enjoy variety, collaboration, and hands-on problem solving.

Requirements

• 1–3 years of experience in an IT support or technical support role
• Post-secondary education in Information Technology, Computer Science, Network Administration, or a related field (or equivalent experience)
• Experience supporting Windows operating systems, hardware, and common business software
• A basic understanding of networking and connectivity troubleshooting
• Experience supporting Google Workspace or Microsoft 365 environments
• Strong communication and problem-solving skills
• The ability to manage multiple support requests and priorities effectively
• A valid Ontario driver’s license and reliable transportation

Nice To Haves

• Experience working in a multi-location or multi-company environment
• Familiarity with remote support tools like TeamViewer or AnyDesk
• Exposure to cloud-based business systems and SaaS platforms
• Certifications such as CompTIA A+ or Network+

Responsibilities

• Act as the first point of contact for employee technology support requests across DNM Group entities and locations.
• Troubleshoot hardware issues involving laptops, desktops, monitors, printers, docking stations, peripherals, and conference room devices.
• Support employees with software and system issues across platforms such as Google Workspace, Jobber, QuickBooks Online, BambooHR, and other business applications.
• Set up, provision, deploy, and maintain laptops, desktops, workstations, and related equipment according to company standards.
• Support onboarding and offboarding by preparing devices, creating or removing user access, coordinating equipment collection, and updating related records.
• Assist with user account administration, including account creation, password resets, MFA support, access requests, and account access issues.
• Maintain accurate hardware, software, user access, and equipment inventory records.
• Document support requests, resolutions, recurring issues, and internal troubleshooting steps.
• Assist with device lifecycle activities, including receiving, asset tagging, deployment, retrieval, and disposal.
• Support IT projects, system rollouts, audits, equipment reviews, new location setups, and technology implementation activities.
• Contribute to internal IT documentation, user guides, knowledge base articles, SOPs, and setup materials.
• Escalate complex or unresolved issues to the Manager, Technology & Innovation while ensuring employees continue to receive timely, professional support.

Benefits

• Competitive compensation
• Employer-paid health and benefits program
• RRSP program
• Participation in the company incentive plan
• Opportunities for professional growth and development
• Exposure to a wide variety of technologies, systems, and business operations
• A supportive, collaborative, and team-oriented work environment
• Meaningful work that directly supports teams across multiple companies and locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree