IT Support Specialist OUWB School of Medicine

Oakland University • Rochester, MI

18d • Onsite

About The Position

The IT Support Specialist will provide technical support for the OUWB School of Medicine. This role involves supporting computer hardware, Macintosh and Windows operating systems, applications, and peripherals. The specialist will also be responsible for remote problem diagnosis and resolution, as well as in-person classroom technology support. The position requires strong organizational, analytical, and communication skills, and the ability to work effectively within a help desk team.

Requirements

• Bachelor’s degree in Computer Science / Information Technology or closely related field or an equivalent combination of education and experience.
• A minimum of two (2) years experience working with computer hardware, Macintosh and Windows operating systems, applications and peripherals.
• Apple Certified Support Professional certification.
• Knowledge of operating system security.
• Ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues.
• Ability to provide in-person classroom technology support.
• Excellent organizational and analytical skills.
• Excellent oral and written communication skills.
• Ability to communicate effectively with others.
• Must possess a valid drivers license acceptable to the University’s insurance carrier.

Responsibilities

• Diagnose and resolve computer hardware and software issues remotely based on customer information.
• Provide in-person classroom technology support.
• Function effectively within a help desk team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level