IT Support Specialist
About The Position
McCready Law is seeking an experienced IT Support Specialist to manage daily technology operations for their downtown Chicago and Beverly offices. This role serves as the primary contact for employee technology issues, collaborating with internal leadership, department managers, and an external IT vendor to ensure seamless operation of systems, equipment, and office technology. The position is hands-on and user-focused, ideal for someone who enjoys problem-solving, user support, organization, and preventing technology from hindering the workday. McCready Law emphasizes mutual support, client compassion, and a respectful, collaborative atmosphere, valuing integrity, clear communication, and a good sense of humor.
Requirements
- At least 3 years of experience in IT support, desktop support, systems support, or a similar technology support role.
- Experience supporting company-wide systems, user access, hardware, software, phones, printers, and office technology.
- Strong troubleshooting skills and the ability to determine when an issue can be resolved internally or should be escalated.
- Strong customer service skills and the ability to explain technical information clearly to non-technical users.
- Excellent organization, follow-through, attention to detail, and sound judgment.
- Ability to work independently while coordinating with internal leaders and external IT vendors.
- Ability to work onsite from our downtown Chicago and Beverly offices.
- Ability to travel periodically to other firm locations based on business needs.
Nice To Haves
- Experience in a law firm, legal services, or professional services environment.
- Familiarity with SharePoint, Microsoft 365, business phone systems, and common office technology platforms.
- Experience coordinating with an external IT vendor or managed service provider.
- Experience supporting technology needs across multiple office locations.
Responsibilities
- Provide onsite and remote technology support for employees across the firm.
- Troubleshoot hardware, software, printer, phone, Microsoft 365, connectivity, workstation, and system access issues.
- Support password resets, user setup, permissions, workstation setup, software installation, and device troubleshooting.
- Coordinate with our external IT vendor on escalated issues, equipment needs, and follow-up items.
- Support new hire onboarding, including equipment setup, system access, phone setup, workstation readiness, and IT orientation.
- Support employee offboarding, including access removal, equipment return, and documentation.
- Maintain and organize firm technology inventory, including laptops, monitors, phones, peripherals, spare equipment, returned equipment, and retired equipment.
- Set up and support office technology, conference room technology, AV equipment, phones, and technology needs for meetings and trainings.
- Assist with office moves, seating changes, workstation relocations, and equipment deployments.
- Conduct periodic technology support visits to firm locations as business needs require.
- Identify recurring technology issues, equipment needs, access gaps, or process concerns and share recommendations with leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
