IT Support Specialist
About The Position
The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities. The ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.
Requirements
- High school diploma or GED required; technical school certification or associate degree in a related field preferred.
- DoD 8570 Level I certification required (Sec+/Network+)
- Minimum 2 years of experience supporting Windows desktop environments and end users.
- Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
- Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
- Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
- Strong troubleshooting, customer service, and problem-solving skills required.
Nice To Haves
- Experience supporting manufacturing or engineering environments preferred.
- Familiarity with CAD/CAM or manufacturing applications preferred.
- Ability to work independently and manage competing priorities in a fast-paced environment.
- Strong customer service and communication skills with technical and non-technical users.
- Ability to follow established IT standards, procedures, and cybersecurity requirements.
- Service-oriented, dependable, and collaborative team mindset.
- High level of initiative, accountability, and attention to detail.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.
- Support engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.
- Troubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.
- Support user account administration including Active Directory account management, password resets, permissions, and file share access.
- Assist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.
- Troubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.
- Monitor and maintain the performance, integrity, and security of local IT systems and user environments.
- Coordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.
- Document support activities, troubleshooting steps, and ticket resolutions accurately and timely.
- Ensure compliance with company IT policies, cybersecurity standards, and operational procedures.
- Participate in enterprise IT projects and technology implementations as assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
