IT Support Specialist

Alleghany Highlands Community Services • Covington, VA

36d • Onsite

About The Position

Provide comprehensive technical support: hardware, software, applications, systems, interfaces, and equipment, which may include supporting staff and/or operations at multiple locations;
Performs basic installation, configuration, troubleshooting, and repair of software and hardware with basic knowledge of network and security principles. Serves as a resource to staff for resolving under the guidance of the IT Director. Ensures all technology support and system maintenance activities comply with HIPAA, HITECH, and agency data security standards. May require on-call availability or flexible scheduling.
Essential Functions:
Troubleshoot and resolve computer software, hardware, internet, phone, and voicemail problems utilizing available resources in a timely manner.
Installs troubleshoots and performs upgrades to the software of all Agency Computers. Performs set up and configuration of new computers, printers, copiers, software, drivers, internet, email, etc.
Develop, create, and verify preventative maintenance schedules and upgrades on computers and servers, support asset tracking.
Supports and maintains user account information iand ensures appropriate access levels and system security are maintained in compliance with HIPAA and agency privacy standards. May assist with web designing, creating and maintaining the AHCS' website and other duties as assigned.

Requirements

• Two (2) year degree in a relevant IT field of study and three (3) years of relevant work experience; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
• Candidates who are offered a position must undergo a background check, including social services review, and drug screen.
• Virginia has restrictions on hiring individuals with certain convictions.

Responsibilities

• Troubleshoot and resolve computer software, hardware, internet, phone, and voicemail problems utilizing available resources in a timely manner.
• Installs troubleshoots and performs upgrades to the software of all Agency Computers.
• Performs set up and configuration of new computers, printers, copiers, software, drivers, internet, email, etc.
• Develop, create, and verify preventative maintenance schedules and upgrades on computers and servers, support asset tracking.
• Supports and maintains user account information iand ensures appropriate access levels and system security are maintained in compliance with HIPAA and agency privacy standards.
• May assist with web designing, creating and maintaining the AHCS' website and other duties as assigned.

Benefits

• Supporting our mission: This role provides a critical support function of the IT Department, which allows AHCS to remain operationally stable in our network in order to continue serving our clients. Each day, AHCS makes a difference in our community for individuals who have a mental illness, developmental disabilities, and substance use disorders.
• Great co-workers: Our staff work hard and support each other in a team atmosphere.
• We offer great benefits, including VRS (Virginia Retirement System)!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree