IT Support Specialist

THE VILLAGE NETWORK • Columbus, OH

4d

About The Position

As a partner in building brighter futures for youth and their families, your role will be to provide desktop computing, infrastructure and application support, ensuring that The Village Network staff receive excellent customer service.

Requirements

• Associate or bachelor’s degree in an information technology related field. Work experience considered in lieu of degree.
• 2-5 years of end user technical support experience
• Completes mandatory education, and training to maintain organization, and department specific competencies, and requirements. Maintains applicable certification/licensure.
• Microsoft Server and Desktop OS
• Microsoft 365 experience
• Microsoft tools such as process monitor, task manager, event viewers, etc.
• Anti-virus and anti-malware tools
• Remote Desktop Protocol for server access
• Strong problem solving and communication skills required
• Excellent verbal and written communication skills; ability to plan, coordinate; ability to work in consultation/collaboration with others; good decision making and evaluation skills.
• Ability to maintain confidentiality of sensitive information.
• Ability to handle bending, stooping, lifting, pushing, reaching, and walking for periods of time.
• Ability to drive to locations within and outside of Ohio and be eligible for auto insurance coverage under organization’s plan.
• Frequently required to stand and walk. The employee must regularly lift, push, pull, and/or move up to 40 pounds. The employee must be capable of bending, reaching, crouching, and climbing.

Nice To Haves

• Familiarity with mobile device management applications such as JAMF
• Preferred Certifications: Microsoft Certified IT Professional (MCITP); Microsoft Certified System Engineer (MCSE); Microsoft Certified System Administrator (MCSA)

Responsibilities

• Provides technical support and guidance to end users, resolving issues in coordination with an onsite MSP Partner team. Serve as the primary technical liaison for the TVN Family Services and OhioRise programs.
• Work in collaboration with vendor partners to manage and maintain equipment related to informational displays, conference, and huddle room technologies.
• Provide daily operational & technical support of virtual meetings and conferencing spaces across TVN locations.
• User setup/maintenance and account auditing
• Basic deployment of devices through mobile device management tools.
• Provide general support of primary productivity applications, such as Microsoft 365 (email, Sharepoint, Teams).
• Provide support for project initiatives.
• Document technical procedures, involve team members to spread knowledge.
• Maintain a secure computing environment through industry standard best practices, policies, and procedures.

Benefits

• Competitive salaries and great benefits including a 403(b) plan with both a 5% company contribution and 50% match of the first 7% after 1 year of service.
• 232 hours (YES 29 DAYS!) of PTO offered (prorated for the first year) in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.
• 12-year history of providing annual bonuses, as well as offering PTO Buybacks.
• Advancement Opportunities: The village network is a growing organization and we aim to promote from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees