Temporary IT Support Specialist

Authentic Brands Group•New York, NY

8d•$25 - $30•Onsite

About The Position

Authentic Brands Group (Authentic) is seeking an in-house, IT Support Specialist to provide onsite support for all technology within Authentic's offices. As the company grows rapidly, this role requires a hands-on, experienced technology specialist to directly support employees and contribute to shaping the company's technology future. The ideal candidate will be proactive, eager to solve problems, and comfortable working with a technology stack that includes Macs and Windows-based laptops, Office 365, Teams, Box, and various marketing and sales technologies (Teams/Zoom Rooms, DTENs, Crestron, Brightsign, etc.). This position reports to the IT Support Lead.

Requirements

1-3 years of experience in end-user support in a mid-to-large business environment.
Self-starter with the ability to multitask, prioritize issues based on severity, and work within a team environment.
Empathetic approach to users' issues.
Strong knowledge of MAC OS (70%) and Microsoft OS (30%).
Experience with Box and/or other SaaS-based content storage support.
Experience with automated management and deployment tools such as JAMF and ConnectWise products.
Ability to learn new technologies quickly with minimal guidance.
Enjoys technical challenges and takes pride in solving them.
Ability to promptly and tactfully communicate with end-users, provide solutions, and/or direct unresolved issues to appropriate IT team members.
Thorough understanding of hardware setup and software installations, including Office 365, and account setup (email, server access, VPN access).
Outstanding organizational and time-management skills; comfortable handling high demand and expediting multiple priorities simultaneously.
Good knowledge of cybersecurity and data privacy principles.
Degree in Computer Science or Engineering.

Responsibilities

Resolve daily ticket requests for tier 1 and 2 technical issues, including those from US and international regions (EMEA, APAC).
Track and complete all tasks in the IT ticketing system.
Manage communication between end-users and escalate higher-profile issues.
Create, follow, and improve documented procedures.
Interact daily with end-users regarding inquiries, concerns, and requests.
Support Active Directory, Microsoft Exchange, Office 365 with Teams, and other applications by managing user and group accounts and permissions.
Provide executive support as needed.
Manage local and remote onboarding and offboarding processes, including provisioning accounts and equipment for new hires and collecting equipment for offboarding.
Train and guide staff on best practices for hardware and software usage.
Support on-site office operations, including printers, A/V equipment in conference rooms, and workstation setup.
Use remote support tools to guide end-users through troubleshooting.
Troubleshoot technical issues across macOS, Windows, and mobile iOS.
Maintain an inventory of IT hardware.
Participate in the after-hours on-call rotation for support and potential weekend work.
Coordinate and facilitate vendor support for hardware failures and maintenance.
Work one-on-one with employees to troubleshoot and correct hardware and software issues.
Participate in the planning, execution, and delivery of technical projects.
Identify areas for process improvement and drive continuous improvement efforts.
Develop and deliver support and other IT-related reports.
Collaborate with the team to plan and implement system updates, upgrades, and new technologies.
Perform other duties as assigned.
Lift, squat, and move at least 40lbs.