IT Support Specialist
TEKsystems•Tell City, IN
•$66,300 - $83,600•Onsite
About The Position
We are seeking an IT Support Specialist to join a growing Information Technology team. This position provides technical support to employees across the organization while helping maintain computer systems, software, network connectivity, and technology equipment. This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and gaining hands-on experience with enterprise technology systems in a manufacturing environment.
Requirements
- Technical Support
- Desktop Support
- Troubleshooting
- Customer Service
- Hardware and Software Support
- Network Connectivity Support
- Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and commitment to delivering quality support.
Responsibilities
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Set up and support workstations, monitors, printers, scanners, and other technology equipment.
- Provide technical support to end users through multiple support channels.
- Troubleshoot hardware, software, email, and network connectivity issues.
- Assist employees with business applications and day-to-day technology needs.
- Create and maintain user accounts, passwords, and access permissions.
- Support endpoint security, software updates, and system maintenance activities.
- Connect users to network resources and provide basic system training.
- Document support requests, resolutions, and technical procedures.
- Collaborate with internal IT teams and third-party partners on technology initiatives.
- Assist with procurement and inventory management of IT equipment and supplies.
- Escalate complex technical issues when appropriate.
- Support technology operations across multiple locations.
- Perform additional duties as assigned.
Benefits
- Health, dentist, PTO, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
