IT Support Specialist

Living Water Clinic•Lindsay, CA

28d•Onsite

About The Position

Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware, software, network connectivity, and clinical technology across Living Water Clinic locations. This position serves as a primary point of contact for employee IT needs, resolves routine issues directly, and coordinates with external IT vendors for escalated or specialized support. You will work closely with clinical and administrative staff to troubleshoot issues, maintain systems, and support the implementation of new technologies. The ideal candidate is resourceful, detail-oriented, and committed to enhancing the user experience through responsive and knowledgeable IT support.

Requirements

Minimum of two (2) years of IT support experience in a professional setting; healthcare or clinic environment preferred.
Experience supporting healthcare technology or EHR/EMR systems, particularly Athena/AthenaOne, strongly preferred.
Familiarity with HIPAA compliance and healthcare data security standards.
Bilingual proficiency in English and Spanish preferred.
Strong customer-service orientation and ability to communicate technical concepts clearly to employees with varying levels of technical proficiency.
Strong troubleshooting and problem-solving abilities.
Ability to manage multiple tasks and respond to changing priorities in a fast-paced environment.
High level of integrity, discretion, and professionalism when handling confidential information.
Proficiency in Microsoft Office Suite, Windows operating systems, and networking basics.
Positive attitude and team-oriented mindset.
Strong alignment with Living Water Clinic’s culture and values, with a genuine commitment to our mission and the communities we serve.

Nice To Haves

Bachelor’s degree preferred.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) a plus.

Responsibilities

Serve as the primary point of contact for day-to-day IT support requests across all clinic locations, troubleshooting computer, application, connectivity, printer, and peripheral issues.
Identify recurring technology issues and recommend process, system, or training improvements that reduce downtime and improve the employee experience.
Set up and maintain user accounts, access permissions, devices, and software, including IT onboarding and offboarding of employees, in accordance with company security policies.
Manage user accounts, access permissions, and software updates in accordance with clinic policies.
Monitor day-to-day network connectivity and technology performance, troubleshoot routine issues, and coordinate with external IT and cybersecurity vendors when escalation is required.
Document, prioritize, track, and resolve IT support requests through the organization’s ticketing process, and maintain documentation of recurring issues, procedures, equipment, and resolutions.
Document technical procedures, support tickets, and resolutions in an organized manner.
Provide technical support for AthenaOne and other clinical and business applications, including troubleshooting user issues and assisting employees with new or updated technology.
Respond promptly to IT support requests and ensure minimal disruption to clinical operations.
Support organizational cybersecurity, data protection, backup, disaster recovery, and HIPAA security initiatives in coordination with leadership and external technology partners.
Participate in the planning and implementation of new technology projects.