IT Support Specialist
About The Position
At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact As an IT Support Specialist, you'll be the face of IT for our employees, ensuring they have the technology and support they need to be productive from day one. You'll provide hands-on technical support, resolve issues quickly, and help maintain a reliable, secure, and efficient IT environment while partnering with the broader IT team on technology initiatives.
Requirements
- 2+ years of IT support, help desk, desktop support, or technical support experience.
- Experience configuring Windows laptops, Microsoft 365, Active Directory, and common business applications.
- Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.
- Customer-focused with excellent communication and interpersonal skills.
- Highly organized with the ability to prioritize multiple support requests in a fast-paced environment.
- Comfortable working with vendors and coordinating hardware procurement and repairs.
- Team-oriented with a willingness to collaborate across departments and support company-wide IT initiatives.
- Able to identify when issues require escalation and communicate them promptly and effectively.
Nice To Haves
- Experience with FreshService, UKG, Peoplesoft, Salesforce a plus
- Associate degree in Information Technology or equivalent experience preferred; CompTIA A+, Network+, or Microsoft certifications are a plus.
Responsibilities
- Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment.
- Set up new hires with hardware, software, accounts, and system access to ensure a smooth onboarding experience.
- Provide prompt, onsite technical support for hardware, software, printer, and connectivity issues.
- Troubleshoot workstation, network, and local connectivity problems, escalating complex issues when appropriate.
- Support corporate cybersecurity initiatives and alignment with security controls
- Partner with third-party vendors to coordinate laptop orders, imaging, repairs, and warranty services.
- Install, configure, and support business applications and user accounts.
- Document support requests, resolutions, and technical procedures within the IT ticketing system.
- Assist with office technology, conference room equipment, and other end-user technology needs.
- Support IT projects including hardware refreshes, software deployments, office moves, and technology upgrades.
- Deliver outstanding customer service while maintaining confidentiality and following IT security best practices.
Benefits
- performance and referral bonuses
- production incentives
- tool/equipment and fuel stipends
- company vehicle
- per diem or other applicable compensation
- comprehensive benefits package
- health and life insurance
- 401k with employer match
- paid time off
- tuition reimbursement
- professional development courses
- medical, dental and vision insurance
- flexible spending accounts
- HSA option
- paid vacation
- paid holidays
- company-matching 401(k) Retirement
- Life Insurance
- Tuition reimbursement
- professional development training
- company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
