IT Support Specialist

Vast • Mojave, CA

11h • $28 - $45 • Onsite

About The Position

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us. Vast is looking for an IT Support Specialist, reporting to the Manager, IT, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. Use this space to describe the role and sell the candidate on the cool stuff they would get to work on.

Requirements

• 2+ years of experience in IT
• Proven experience with ITSM tools
• Strong problem-solving skills and ability to work independently and collaboratively

Nice To Haves

• Experience in a manufacturing environment
• Prior experience working in a fast-paced startup environment
• Familiarity with aerospace industry regulations and standards regarding IT and data

Responsibilities

• Exhibits excellent communication and interpersonal skills
• Demonstrated ability to resolve difficult technical issues with limited information
• Provide help desk support and resolve problems to the end user’s satisfaction
• Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
• Strong troubleshooting of Windows 10/11 operating system
• Strong troubleshooting of MacOS
• Some understanding of Active Directory or LDAP
• Comfortable replacing hard drives, memory and other computer components
• Onboarding/ offboarding users
• Perform timely workstation hardware and software upgrades as required
• Provide support for multiple locations
• Installing, moving, equipment that may weigh up to 50 lbs

Benefits

• company equity
• 100% medical, dental, and vision coverage for employees and dependents
• generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually
• paid parental leave
• short and long-term disability insurance
• life insurance
• access to a 401(k) retirement plan
• ClassPass credits
• personalized mental healthcare through Spring Health
• other discounts and perks
• exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge
• lunch subsidized

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed