IT Support Specialist

GOODWILL INDUSTRIES OF THE GULF COAST INC•Mobile, AL

3d•Onsite

About The Position

Provides support to Goodwill internal customers and ensures that Goodwill information technology is in good working order and maintained according to standards set forth in the job description. The function is to implement and maintain the technology and communications infrastructure.

Requirements

Strong troubleshooting and critical thinking skills
Ability to diagnose and resolve basic computer technical issues
Ability to interact cordially and productively with a variety of people.
Ability to market Goodwill and explain the mission to the general public.
Good organizational and communication skills.
Ability to keep information confidential.
Ability to read, write and communicate clearly in English.
Ability to maintain an effective working relationship with, and among employees.
Ability to work a flexible schedule occasionally including evenings, weekends, and hours in excess of 40 hours a week.
Ability to function in a hectic work environment with occasional periods of high stress.
Possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout Goodwill Gulf Coast territory to visit stores and locations on a regular and recurring basis.
At least 21 years of age.
High school diploma or equivalent with 3 or more years’ experience in an information technology service desk and customer service environment or college degree in Computer Science or relevant field can substitute for required experience.
Experience with IOS and Android mobile devices required.
Experience with Windows 10/11, O365 Administration.

Nice To Haves

Experience with Point of Sale Systems preferred.

Responsibilities

Enter all service tickets, times worked and resolution into the helpdesk system.
Provide monthly report.
Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support.
Act as liaison between end user and technical escalation team when tickets reach level 2 support.
Repair workstation PCs, using hardware and software approved by the IT Manager.
Ensure all operating systems and software versions are approved by the IT Manager.
Keep an accurate and up to date spreadsheet of each workstation listing user, login, password, serial number, & install date.
Maintain the user accounts for the computer network.
Maintain email accounts for all employees.
Install and configure all new workstations per IT Manager’s specifications
Maintain and troubleshoot all communications devices.
Responsible for set up and maintenance of all audio visual equipment in meeting rooms.
Provide excellent customer service to all internal customers
Acts as a positive role model for employees in all aspects of professional performance.
Observes safety procedures and personnel policies.
Regular attendance is required.
Other duties as assigned.