IT Support Specialist

Brindlee Mountain Fire Apparatus • Huntsville, AL

5d • Onsite

About The Position

Brindlee Mountain Fire Apparatus (BMFA) is seeking a detail-oriented IT Support Specialist to serve as the primary resource for internal technology support. This role is responsible for resolving helpdesk tickets, maintaining end-user systems, and supporting the platforms our business runs on - most importantly, Salesforce. The right candidate takes ownership, communicates clearly, and keeps our people productive.

Requirements

• 1–2 years of experience in IT support, helpdesk, or a related technical role; recent graduates with relevant coursework will be considered
• Demonstrated ability to troubleshoot hardware, software, and network issues
• Proficiency with Google Workspace and basic cybersecurity practices
• Strong communication skills; able to work effectively with non-technical staff
• Highly organized; able to manage multiple open tickets and competing priorities
• Valid driver's license required

Nice To Haves

• Experience with Salesforce CRM at any level - user, admin, or support - is strongly preferred
• Associate's degree or relevant coursework preferred
• CompTIA A+, Salesforce Administrator, or Google Workspace Administrator certification is a plus

Responsibilities

• Serve as the first point of contact for all internal IT support requests; triage, resolve, and document tickets through to completion
• Diagnose and resolve hardware, software, and connectivity issues across the organization
• Manage user accounts across all platforms: onboarding, offboarding, access provisioning, and password resets
• Support and maintain Salesforce CRM - including user access, basic configuration, and ensuring staff are using the system consistently
• Support users in Google Workspace (Gmail, Drive, Calendar, Docs, Sheets) and Accounting Seed
• Configure and deploy workstations, printers, and peripherals; maintain hardware inventory
• Apply routine updates, patches, and backups; monitor basic system health
• Enforce security best practices including MFA, phishing awareness, and endpoint compliance

Benefits

• Health, Vision & Dental Insurance
• Life Insurance, Short & Long-Term Disability
• 401(k) with company matching
• Paid Time Off (PTO)
• Training program with certification reimbursement (CompTIA, Salesforce, and more)
• Fitness reimbursement
• Annual company goal incentive bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED