IT Support Specialist

Gila, County of • Globe, AZ

5d • Onsite

About The Position

The purpose of this position is to facilitate the functions of the IT system for end users in the County. This position assists with developing and maintaining assigned information technology systems throughout the County, including hardware and software support. The role provides user assistance and helps develop and maintain departmental applications. The position is also responsible for ordering new systems.

Requirements

• Associates Degree in Information Technology or related field.
• Five (5) years directly related experience; or equivalent combination of education, training, and experience.
• Must possess and maintain a valid Driver’s License.
• Telecommunication technology; information technology; computer systems and computer networking.
• Active listening; communicating diplomatically; customer service; problem recognition; problem solving; troubleshooting, installing / repairing and multi-tasking.
• Solve problems sensibly and swiftly; solve problems using deductive reasoning; multi-task; react in a calm and timely manner and maintain calm demeanor in stressful situations.

Responsibilities

• Provides user support for hardware and software related problems, including network connectivity issues.
• Recommends, orders, configures and installs new computer systems.
• Tracks and responds to service tickets in help desk system.
• Performs other duties as assigned.
• Reviews, edits and provides recommendations on department level budget.
• Initiates, communicates and reviews technology projects.
• Trains colleagues and responds to public inquiries.
• Creates or edits documents, internal memos, emails and proposals.
• Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email and/or in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree