IT Support Specialist
About The Position
The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for all end users. This role supports daily IT functions across the organization, including workstation management, user assistance, and technical troubleshooting. Working in a manufacturing environment that handles Controlled Unclassified Information (CUI), the position is also responsible for helping maintain cybersecurity and regulatory compliance aligned with CMMC and ITAR requirements. The ideal candidate is customer‑focused, detail‑oriented, and committed to supporting both productivity and security across the company.
Requirements
- 1–3 years of experience in IT support, help desk, or desktop support roles.
- Hands‑on experience with Windows desktop environments and Microsoft 365 administration.
- Understanding of Windows operating systems, user management, and common troubleshooting methods.
- Familiarity with Microsoft 365 services, endpoint management, and multi‑factor authentication.
- Basic knowledge of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi, firewalls).
- Understanding of cybersecurity best practices, especially for CMMC, NIST 800‑171, and ITAR compliance.
Nice To Haves
- Associate degree in Information Technology, Computer Science, or a related field preferred.
- Equivalent work experience may be accepted in place of formal education.
- Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365, etc.) are a plus.
- Experience supporting or working in a regulated environment (manufacturing, defense, aerospace) is preferred.
- Exposure to GCC High, secure cloud environments, or ITAR/CMMC‑related controls is advantageous.
Responsibilities
- Provide technical support for Windows workstations, peripherals, mobile devices, and related equipment.
- Configure, troubleshoot, and support user access, applications, and services in a GCC High / Office 365 hybrid environment.
- Respond to help desk requests, prioritize issues, and ensure timely and professional resolution.
- Support account management, endpoint configuration, system updates, and basic network troubleshooting.
- Assist with onboarding and offboarding by preparing and deploying user equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
