IT Support Specialist
About The Position
This position plays a key role in delivering reliable, high-quality technical support across the organization. In this role, you’ll handle a wide variety of day-to-day IT tasks—from supporting end-users and deploying devices to managing onboarding/offboarding and assisting with Microsoft 365 administration. At St. Joseph’s Center, your work truly matters. Every role plays a part in supporting individuals to live with dignity, purpose, and opportunity. You’ll be part of a collaborative, respectful team that values compassion, accountability, and shared mission. We invest in our employees through ongoing training and professional development, fostering a culture of learning and growth. As a long-standing and trusted organization in our community, St. Joseph’s Center offers stability, support, and the chance to make a meaningful impact every day—both for the people we serve and the teams you lead.
Requirements
- High School Diploma or GED
- Experience in IT support or a related technical field (internships and relevant coursework considered)
- Valid Pennsylvania Driver’s License
Nice To Haves
- Exposure to domain-based or cloud-based user environments preferred.
- Basic understanding of networking concepts such as Wi-Fi and wired connectivity preferred
- Experience using a ticketing system preferred
Responsibilities
- Deliver responsive frontline technical support via phone, email, and ticketing systems, resolving common authentication, printing, email, and Microsoft 365 issues.
- Prepare, deploy, and maintain end-user devices, including software installation, data transfers, and support for hardware refresh cycles.
- Execute onboarding and offboarding processes, managing user access, equipment preparation and recovery, and completing all checklist-driven tasks.
- Perform routine Microsoft 365 administration, including licenses, access changes, distribution lists, and basic application support.
- Support operational maintenance workflows, including reviewing system alerts, and assisting with patching.
- Provide network, asset, and vendor support, including basic connectivity troubleshooting, equipment installations, asset tracking, and coordination of vendor activities.
Benefits
- Comprehensive medical, dental and vision insurance
- 24/7 no cost telehealth for you and your family
- Company paid short term disability and life insurance
- Healthcare Flexible Spending Account
- Paid time off and holidays
- A 401(K) with company contribution and match
- Tuition reimbursement
- Paid training
- Paid Parental Leave available after one year of employment
- Employee referral bonuses
- National and local discounts
- Access to our Employee Assistance program for counseling, legal, financial, and family support resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
