IT Support Specialist

ReqRoute • San Jose, CA

1d • Remote

About The Position

We are seeking a dependable and customer-focused IT Support Specialist to provide technical assistance to users in a remote environment. This entry-level opportunity is ideal for someone who enjoys troubleshooting technology, helping others, and learning new systems. Training and ongoing support will be provided to help you become comfortable with our tools, procedures, and support processes.

Requirements

• Entry-level candidates and motivated career starters are encouraged to apply.
• Basic understanding of computers, operating systems, and common software applications.
• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Comfortable explaining technical information in simple, easy-to-understand language.
• Strong attention to detail and ability to follow procedures.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable workspace for remote work.

Nice To Haves

• IT certifications such as CompTIA A+ are a plus but not required.

Responsibilities

• Provide basic technical support to users through email, chat, phone, or other designated channels.
• Troubleshoot common hardware, software, connectivity, and account-access issues.
• Assist users with password resets, software setup, and basic system configuration.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues to senior IT staff when necessary.
• Follow established security, privacy, and IT support procedures.
• Maintain professional and helpful communication with users.
• Stay organized while managing multiple support requests.

Benefits

• 100% Remote Work
• Part-Time Schedule
• Flexible scheduling options, where available
• Paid training and onboarding
• Supportive remote work environment
• Opportunities to develop technical support and IT skills
• Professional development opportunities
• Potential opportunities for additional hours or advancement based on business needs and performance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed