IT Support Specialist

Saige Partners•Des Moines, IA

11h

About The Position

Client is seeking a proactive and customer-focused IT Support Specialist to join their growing technology team. This role is ideal for a hands-on IT professional who enjoys solving technical challenges, supporting end users, and contributing to business-critical technology initiatives. As Client continues its digital transformation journey, this position will play a key role in supporting modern technology platforms, business applications, and enterprise systems across their U.S. operations. The IT Support Specialist will serve as a trusted partner to employees, providing technical support, maintaining IT infrastructure, and helping drive successful adoption of new technologies and processes. Working closely with both local stakeholders and Corporate IT teams, you will contribute to system implementations, application enhancements, and continuous improvement initiatives while ensuring a seamless user experience across the organization. The ideal candidate is a collaborative problem-solver who thrives in a fast-paced environment, delivers exceptional customer service, and is eager to grow their technical expertise while supporting strategic business objectives.

Requirements

2+ years of experience in IT support, help desk, service desk, or desktop support environments.
Strong troubleshooting and problem-solving skills across hardware, operating systems, networking, and business applications.
Experience working with IT ticketing systems and service management processes.
Excellent interpersonal, communication, and customer service skills.
Ability to manage multiple priorities in a dynamic, fast-paced environment.

Nice To Haves

Experience supporting ERP platforms such as Microsoft Dynamics, SAP, or similar enterprise systems.
Experience supporting CRM solutions such as Microsoft Dynamics 365, Salesforce, or comparable platforms.
Working knowledge of reporting and analytics tools, including SQL, Power BI, and advanced Microsoft Excel functionality.
Understanding of business processes within finance, supply chain, operations, manufacturing, or sales environments.
Familiarity with ITIL service management principles and best practices.
Experience with Microsoft Active Directory, Azure AD, Intune, and endpoint management technologies.

Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Diagnose and resolve issues related to Windows operating systems, Microsoft 365, networking, and business applications.
Manage and prioritize support requests through the IT ticketing system, ensuring timely resolution and communication.
Install, configure, maintain, and upgrade hardware and software solutions.
Support onboarding and offboarding activities, including device setup, user provisioning, and access management.
Administer and maintain user accounts, permissions, and access controls within Active Directory, Azure AD, and related identity management platforms.
Support device deployment, configuration, and lifecycle management using Microsoft Intune or similar endpoint management solutions.
Maintain accurate IT documentation, knowledge base content, asset inventories, and operational procedures.
Assist with IT asset procurement, inventory management, and technology lifecycle planning.
Provide day-to-day support for ERP and CRM platforms, including user access, workflows, troubleshooting, and system navigation.
Investigate and resolve application-related issues, data discrepancies, and process interruptions.
Coordinate with internal subject matter experts, Corporate IT teams, and external vendors when escalation is required.
Participate in system testing, upgrades, enhancements, and new feature deployments.
Assist with user acceptance testing (UAT) and change management activities.
Extract, validate, and analyze data using available reporting and business intelligence tools.
Develop and maintain operational reports supporting sales, inventory, finance, and business operations.
Assist business teams with data validation, cleansing, reconciliation, and process improvement initiatives.
Support reporting requirements and contribute to data-driven decision-making efforts.
Deliver professional, responsive, and user-focused technical support to employees across all levels of the organization.
Provide guidance and informal training on technology tools, systems, and best practices.
Partner with cross-functional teams to identify opportunities for process improvements and technology optimization.
Act as a liaison between Corporate IT and U.S.-based business units to ensure alignment, communication, and successful execution of technology initiatives.