IT Support Specialist

Rosendin•Abilene, TX

2d•Onsite

About The Position

The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations. This role involves providing day-to-day support for desktop/laptop computers, cellular devices, telephones, and local networks. The specialist will utilize a trouble-ticketing system to document work and communicate with clients, and will work with all levels of end-users. Responsibilities include implementation, configuration, coordination, maintenance, troubleshooting, security, usage monitoring, and development of specialized systems and operational procedures. A key aspect of the role is project management for new jobsite setups, which includes assessing IT support needs, ordering and implementing circuits, ordering and delivering equipment, and providing ongoing support.

Requirements

Team player with effective communication & customer service skills with the ability to stay on task when working independently
Organize and manage multiple tasks in a fast-paced environment
Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies
Conversant in Microsoft operating systems and productivity tools
Demonstrated success taking direction and working independently
Customer relations skills, superior written, oral, and interpersonal communication skills.
Must be exceptionally detailed oriented
Perform in a dynamic and fast-paced team environment
Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests
Demonstrated ability to use discretion and sensitivity when handling confidential information.
Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations
Extensive experience in multi-org environment
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
Prioritize and manage multiple tasks, changing priorities as necessary
Work under pressure and adapt to changing requirements with a positive attitude
Oral and written communication skills as required for the position
Self-motivated, proactive and an effective team player
Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
Associate degree in Information Technology, Computer/Information Science, or related discipline
Minimum 3 years’ practical IT experience required
Can be a combination of education, training, and relevant experience

Nice To Haves

Experience with Cisco network equipment is a plus
Engineering and Construction Related Industry Knowledge desired
System Administration and support experience would be desired

Responsibilities

Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.
Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.
Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users.
Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite.