IT Support Specialist

Probo Medical•Tampa, FL

8d•Onsite

About The Position

This position will provide technical assistance and support to our employees, which will include handling daily support requests, troubleshooting, installing, and maintaining PCs and associated software, hardware, mobile devices, and peripherals, and assisting with larger IT projects. The individual in this position must possess excellent customer service and communication skills, be self-motivated, and thrive in a fast-paced environment. Reports to Director, IT.

Requirements

High School diploma, or GED.
Strong knowledge of Microsoft Windows 10/11 and Microsoft 365 environment.
Proficient in troubleshooting hardware and software issues.
Understanding of Remote Desktop Services and Active Directory.
Knowledge of Apple iPhone devices and operating system.
2+ years of previous experience with troubleshooting computer and network problems.

Nice To Haves

Coursework or degree in Computer Science desired.

Responsibilities

Provide first-line, in-person, telephone, and remote IT support to employees.
Diagnose and resolve technical problems related to computer systems, hardware, and software.
Escalate issues as required to IT staff.
Manage user requests using help desk ticket system.
Install, configure, and update software applications and operating systems.
Set up and maintain hardware components, including desktops, laptops, mobile devices, printers, and other peripherals.
Respond to user inquiries regarding computer and mobile device hardware and software operation and use.
Conduct training sessions and create documentation to empower users to troubleshoot common issues independently.
Off-hours, on call support on a rotational basis.
Observe and promote Company standards and policies on safety, quality, and productivity.