IT Support Specialist

Frontera • Denver, CO

32d • $65,000 - $85,000

About The Position

We’re looking for a mission-driven IT Support Specialist to provide frontline technical support to over 250+ clinical providers across multiple states. You’ll be the first line of defense when a provider’s laptop won’t connect, a telehealth tool malfunctions, or a new clinic needs AV equipment configured. Your role sits at the intersection of tech, operations, and care delivery — ensuring that our clinical teams can do their best work without interruption.
You’ll support Frontera’s tech-enabled clinics by owning IT onboarding, device management, software access, and real-time troubleshooting. You’ll also partner with the corporate IT team and clinical ops leaders to ensure our support scales with the business.
This is a hands-on, high-impact role for someone who thrives in fast-paced environments, loves solving problems, and brings a calm, service-first approach to every support request

Requirements

• 2+ years of experience in IT support, ideally in a clinical or field-based environment.
• Strong troubleshooting skills across macOS and mobile platforms (iOS/Android).
• Comfort working independently in a remote-first, distributed team.
• Ability to travel regularly (up to 30%) to support clinic setups and relationship-building.
• Excellent communication skills and a calm, service-oriented mindset.
• Ability to juggle multiple priorities while staying organized and detail-oriented.

Nice To Haves

• Experience supporting HIPAA-compliant environments or SOC 2 readiness preferred.
• Bonus: Experience with Jamf, CompTIA A+, endpoint security, or clinical software platforms.

Responsibilities

• Provide first-level technical support to staff across multiple states, supporting Jamf-managed macOS and iOS devices, Google Workspace applications, and clinic-based AV and telehealth hardware
• Respond to and manage IT requests via Freshservice ticketing system, prioritizing issues based on clinical impact and SLA requirements
• Diagnose and resolve hardware and software issues on macOS and iOS devices, escalating as needed
• Provision and manage macOS laptops and iOS devices using Jamf Pro MDM, including zero-touch enrollment via PreStage Enrollments, configuration profile deployment, and ongoing compliance monitoring
• Enroll devices, apply configuration profiles, and enforce security compliance policies
• Manage user accounts and access, including provisioning, group membership, and offboarding
• Track and manage hardware inventory, returns, repairs, and replacements through asset management workflows
• Travel to clinics (20–30%) to assist with onsite AV equipment setup, troubleshooting, and relationship-building with field team
• Maintain clinic A/V setups aligned with Frontera’s telehealth and data capture platform requirements
• Train providers on basic use of IT tools and hardware during clinic visits
• Enforce HIPAA best practices in provider access and device usage
• Support compliance audits with accurate inventory, logs, and workflow documentation
• Maintain and contribute to IT knowledge base articles, training materials, and onboarding guides in Freshservice
• Prepare for new clinic launches, provider onboarding waves, and tech rollouts
• Serve as the eyes and ears of the IT team in the field, surfacing operational insights that inform infrastructure decisions and tooling improvements
• Bring a builder's mindset to a support role — always looking for ways to reduce friction, improve processes, and scale what works

Benefits

• All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.
• Dog-friendly office.
• Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners.
• Robust snack program and great coffee options (including cappuccino machine and cold brew cans).
• Regular team events and low-key socials.
• Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership.
• Thoughtfully designed space for focus, collaboration, and connection.
• Competitive health benefits, stock options, 401(k), and generous PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed