IT Support Specialist
About The Position
The IT Support Specialist serves as the primary point of contact for end-user technology and business application support across Red River Commodities. This role provides Tier 1 technical assistance for hardware, software, system access, Microsoft 365 applications, and ERP-related inquiries, ensuring employees receive timely and effective support. This position plays a key role in supporting business operations by delivering exceptional customer service, promoting knowledge sharing, identifying opportunities for process improvement, and helping ensure the reliability and effectiveness of the organization's technology solutions.
Requirements
- Previous customer service, technical support, application support, or related experience preferred.
- Strong troubleshooting and problem-solving skills.
- Ability to learn unfamiliar applications and business processes.
- Clear verbal and written communication skills.
- Strong organization, time management, and attention to detail.
- Ability to manage multiple requests and prioritize work effectively.
- Ability to work independently and collaboratively with employees, IT staff, and vendors.
Nice To Haves
- Experience supporting an ERP system or other business applications.
- Familiarity with Microsoft 365 applications.
- Experience using a ticketing or IT service management system.
- Experience creating technical documentation or user instructions
Responsibilities
- Provide Tier 1 support for software, hardware, access, and other end-user technology issues.
- Provide primary support for ERP-related questions, incidents, and service requests.
- Troubleshoot and resolve technical issues in a timely and customer-focused manner.
- Log, track, prioritize, and document requests in the IT service desk system.
- Escalate complex issues to internal IT resources or software vendors and follow through to resolution.
- Assist with user setup, application access, onboarding, and basic training.
- Create and maintain support documentation, procedures, and knowledge base articles.
- Participate in testing application updates, enhancements, and process changes.
- Work with employees, Process Improvement, IT, and vendors to support business applications.
- Identify recurring issues and recommend practical improvements.
- Assist with other IT projects and support responsibilities as assigned.
Benefits
- On-demand pay available through Tapcheck
- Paid time off
- Paid Holidays
- 401k & company match
- Profit Sharing
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
