IT Support Specialist
MARION GOODWILL INDUSTRIES INC•Marion, OH
•$45,000 - $48,825•Hybrid
About The Position
As an IT Support Specialist, you'll provide day-to-day technical support both remotely and on-site. You'll work directly with employees to troubleshoot issues, deploy and maintain equipment, manage Microsoft 365 services and devices, and respond to help desk requests. This isn't your typical sit-at-your-desk-all-day IT position. You'll have opportunities to visit different Goodwill locations, troubleshoot technology firsthand, and work on a variety of systems and projects.
Requirements
- Associate degree in Information Technology, Computer Science, or related field — or equivalent education and experience
- 2+ years of IT support experience
- Experience troubleshooting workstations and POS systems
- Working knowledge of Microsoft 365 and IT infrastructure
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
- Valid driver's license, appropriate auto insurance, and reliable transportation
- Ability to travel between Goodwill locations as needed
- Ability to lift up to 25 lbs. independently
- Commitment to a safe, drug-free workplace
Nice To Haves
- IT certifications such as CompTIA A+ or Microsoft certifications are a plus
- Ability to occasionally work nights, weekends, and on-call support
Responsibilities
- Troubleshoot hardware, software, network, printer, and workstation issues
- Provide technical support in person, by phone, email, and other remote support methods
- Install, configure, deploy, and maintain computers and peripheral equipment
- Support point-of-sale (POS) systems and technology across Goodwill locations
- Administer Microsoft 365 user accounts, licensing, and service configurations
- Support Exchange, Teams, SharePoint, and OneDrive
- Enroll, configure, and manage devices through Microsoft Intune
- Deploy applications, policies, and security configurations
- Configure and troubleshoot mobile devices, printers, and scanners
- Complete and track help desk tickets within established service expectations
- Create and maintain technical documentation, SOPs, and knowledge-base articles
- Identify recurring technology issues and recommend process improvements
- Travel to Goodwill locations as needed to provide on-site support
- Protect confidential and sensitive information while following IT security standards
Benefits
- 20% employee discount
- Paid time off and floating holidays (with tenure)
- Training and development support
- Wellness services, life coaching, and education programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
