FT IT Support Specialist
About The Position
IT support specialist troubleshoots computer issues and provides guidance to users. Those in this role are responsible for helping users with any technical challenges they may experience. Assist residents/departments in troubleshooting common computer issues or concerns. Set up new employee accounts and maintain access to MVB software. Reply to requests for information technology services, repairs, support, inquires or complaints. Refer user messages or calls to the appropriate IT personnel. Make recommendations to improve computer systems. Upgrade and manage systems to ensure they are operating effectively and efficiently. Implement new business and/or productivity software. Train staff on new software, systems, and best practices Maintain and back up security databases.
Requirements
- Strong computer skills.
- Associate degree in computer science or related field.
Nice To Haves
- Values being part of a family and not just a number.
- Practices active listening skills.
- Provides an outstanding customer experience.
Responsibilities
- Assist residents/departments in troubleshooting common computer issues or concerns.
- Set up new employee accounts and maintain access to MVB software.
- Reply to requests for information technology services, repairs, support, inquires or complaints.
- Refer user messages or calls to the appropriate IT personnel.
- Make recommendations to improve computer systems.
- Upgrade and manage systems to ensure they are operating effectively and efficiently.
- Implement new business and/or productivity software.
- Train staff on new software, systems, and best practices
- Maintain and back up security databases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
