IT Support Specialist

Caprock Academy • Grand Junction, CO

38d • $40,000 - $40,000

About The Position

Caprock Academy is seeking a school IT Support Specialist. Caprock Academy is a public, tuition-free school chartered by the Colorado Charter School Institute and utilizes the timeless principles of classically oriented education. As a person integral to Caprock Academy’s team, the IT Support Specialist will maintain the integrity of, advocate for, and facilitate the implementation of Caprock Academy’s Vision, Mission, and Core Values of character, accountability and academics.

Caprock Academy follows the Core Knowledge© curriculum in grades K–8. This curriculum encompasses language arts, mathematics, science, history, geography, fine arts, and physical education. The curriculum is characterized by content-rich instruction, cumulative knowledge, content-specific lessons, and coherent sequencing. The foundation of our academics are rooted in classical education philosophy and pedagogy, following the grammar, logic and rhetoric trivium. The school’s mission is to help all students achieve their highest academic and character potential using proven, accelerated academic programs while providing a safe environment. This mission is achieved through our vision of strengthening the community through the involvement of parents, educators, and community leaders working together to provide an environment that fosters academic excellence and develops strong character in our students. We shape global citizens who set life goals and practice lives of service and virtue.

The IT Support Specialist will provide the initial point of contact for end-users to report all Information Technology-related support issues within Caprock Academy. In addition, this resource will be responsible for solving the most common technical issues during the first contact with the user. The candidate will also troubleshoot problem areas and solve all related matters. The role is supported by a third-party managed service.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Minimum 2 years of recent experience providing IT support in a professional environment (including end-user support, systems administration, or technical operations).
• Experience supporting Windows environments, including Windows Server, Active Directory, Microsoft 365, and Azure.
• Experience supporting Chrome OS devices and Google Workspace environments.
• Experience with PC and device hardware troubleshooting, repair, and deployment.
• Experience with network troubleshooting, configuration, and basic infrastructure support.
• Experience managing or supporting VoIP phone systems (NEC phones and NEC WebPro preferred).
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Ability to prioritize and manage multiple tasks and support requests simultaneously.
• Ability to create and maintain clear technical documentation and follow established procedures.
• Ability to work independently and collaboratively in a team environment.
• Excellent customer service, interpersonal, and communication skills, both written and verbal.
• Ability to lift, move, and install computer equipment and technology hardware (up to approximately 40–50 lbs).
• Ability to work under desks, in tight spaces, and in equipment closets when installing or troubleshooting devices.
• Ability to use ladders when installing or servicing network equipment, wireless access points, cabling, or other infrastructure.
• Reliable and regular attendance is required.
• Ability to interact professionally with staff, students, and vendors while providing excellent customer service.
• Ability to work effectively under time pressure in a fast-paced environment while maintaining a professional attitude.
• Demonstrates attention to detail and initiative to review work for completeness and accuracy.
• This position does not supervise other employees.

Nice To Haves

• Support and troubleshoot network infrastructure, including wired and wireless networks, switches, wireless access points, and structured cabling. Experience with Ubiquiti/Unifi is preferred.

Responsibilities

• Serve as the primary point of contact for IT support for staff and students, logging incidents and service requests and resolving issues in a timely manner using established best practices.
• Monitor support requests and recurring incidents to identify trends and recommend long-term solutions.
• Provide technical support and troubleshooting for desktops, laptops, mobile devices, printers, projectors, VoIP phones, and other technological equipment used throughout the school.
• Install, configure, maintain, and troubleshoot computer hardware, operating systems, and software applications used by staff and students.
• Perform routine maintenance and preventative support on technology equipment to ensure reliable operation and minimize disruptions.
• Assist in the administration and support of school technology systems, including Windows Server, Active Directory, Microsoft 365, Google Workspace for Education, and web filtering solutions.
• Support and troubleshoot network infrastructure, including wired and wireless networks, switches, wireless access points, and structured cabling. Experience with Ubiquiti/Unifi is preferred.
• Coordinate with external managed service providers and technology vendors when necessary to support network infrastructure, specialized systems, and major technology projects.
• Manage user accounts and system access, including employee email setup, group management, and removal of access for terminated employees.
• Maintain inventory and asset tracking for school technology equipment and assist with lifecycle planning and replacement recommendations.
• Develop, document, and maintain technical procedures and support documentation to improve troubleshooting efficiency and knowledge sharing.
• Provide guidance and training to staff on the effective use of technology systems, software, and devices.
• Manage and support school printing systems, including printer configuration, service coordination, and ordering supplies.
• Provide audio/visual setup and technical support for school events and activities, including presentations, assemblies, meetings, and campus events.
• Collaborate with administration and vendors to identify opportunities to improve technology systems, efficiency, and service delivery.
• Assist with technical aspects of required state reporting and data systems as needed.
• Participate in professional development and ongoing learning to stay current with evolving technology systems and security practices.
• Perform other related duties as assigned.

Benefits

• Enrollment in Colorado’s Public Employees Retirement Association (PERA) including employer contributions
• Health, dental, vision, employer paid life insurance
• Earned PTO (complies with Colorado’s Healthy Families and Workplaces Act)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level