IT Support Specialist

Numerix•New York, NY

30d•Onsite

About The Position

Since our founding in 1996, Numerix has been at the vanguard of financial technology, providing quantitative analytics and software that redefine pricing and risk management across the financial markets. Through recent strategic acquisitions, Numerix has further strengthened its leadership position, empowering financial institutions worldwide to transform risk into opportunity with confidence. As AI reshapes capital markets technology, Numerix is focused on combining the speed and flexibility of AI with the deterministic, auditable, and governed calculations that financial institutions require. We are seeking a skilled and motivated IT Support Specialist to join our growing fintech organization in Manhattan, NY. This role involves managing and supporting a diverse range of systems, ensuring the security and efficiency of our IT infrastructure. As part of our collaborative team, you will work with cutting-edge technologies and contribute to innovative projects, helping us maintain our competitive edge. We value diversity, innovation, and a passion for technology, and we encourage candidates of all backgrounds to apply.

Requirements

Strong customer service skills and ability to explain technical concepts to non-technical users.
In-depth knowledge of Windows operating systems (Windows 11 and prior versions).
Proficiency in Active Directory administration, including user and group management.
Experience with endpoint management tools such as Intune or similar.
Strong understanding of Office 365 use and administration.
Familiarity with cloud platforms (AWS, Azure, or Google Cloud) for system management and deployment.
Proficiency in creating and maintaining IT documentation.
Availability to work evenings or weekends as required.
Strong analytical and problem-solving skills.
At least 3 years of experience in IT system administration in an enterprise environment.
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Microsoft Certified Professional (MCP) or equivalent.

Nice To Haves

A+ Certification (preferred).
Familiarity with ITIL practices (preferred).

Responsibilities

Provide in-person and remote support to resolve technical issues for end-users with a high level of customer satisfaction.
Monitor and manage the Service Desk, ensuring tickets are prioritized and resolved efficiently.
Manage PC setup, deployment, and onboarding processes for new employees using standardized hardware, images, and software.
Offboarding process and device collection.
Maintain an accurate inventory of IT equipment, software, and licenses.
Document internal IT policies, procedures, and technical guides.
Perform user account administration across systems including Active Directory, Office 365, and other enterprise tools.
Support weekend on-call duties on a rotating schedule.
Configure, monitor, and maintain computer systems, servers, and cloud platforms (e.g., AWS, Azure).
Perform upgrades and patch management to ensure systems are up-to-date.
Ensure IT infrastructure security by implementing best practices.
Provide technical guidance and support during IT projects and upgrades.