IT Support Specialist

Legacy Hospice • Daphne, AL

8d • Onsite

About The Position

We are seeking a proactive IT Support Specialist to join our Accounting/IT department and support our organization's technology infrastructure. Reporting to the Director of Analytics, you will be responsible for providing Tier 1 and Tier 2 technical support, managing user accounts (including Active Directory and Office 365 setups), maintaining IT asset inventories, and coordinating with both internal teams and external vendors to ensure smooth operations.

Requirements

• High school diploma or equivalent required.
• Minimum of 1+ years in an IT support setting, preferably in a healthcare environment.
• Strong communication and interpersonal skills to support end-users effectively.
• Ability to work collaboratively with both internal staff and external vendors.
• Demonstrated ability to work independently and prioritize tasks efficiently.

Nice To Haves

• Associate degree in IT or a related field preferred.
• Microsoft Certifications are a plus.

Responsibilities

• Create, modify, and deactivate user accounts in Active Directory.
• Ensure users have correct account permissions by collaborating with SSVA (third-party IT vendor).
• Maintain compliance with access and security protocols.
• Troubleshoot and resolve end-user technical issues efficiently.
• Escalate complex technical issues to higher support tiers or specialized teams as necessary.
• Maintain accurate records of IT assets, including hardware, software, and licenses.
• Ensure proper allocation and compliance with organizational standards.
• Manage relationships with utility and service providers.
• Negotiate, renew, and maintain IT service agreements to ensure cost-effective operations.
• Perform regular system updates and routine maintenance.
• Ensure compliance with organizational IT policies and security standards.
• Work closely with external vendors to ensure proper system functionality.
• Coordinate efforts for system enhancements and issue resolution.

Benefits

• Comprehensive training program and ongoing support from our dedicated leadership team.
• Flexible onboarding schedule tailored to your comfort and growth.
• Opportunities for professional growth and career advancement within the organization.
• Competitive compensation package
• Comprehensive benefits and insurance options tailored to your family's specific needs, including a generous company contribution.
• Generous PTO policy and multiple paid holidays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED