IT Support Specialist

IST Management Services•Atlanta, GA

12h•$46,000 - $58,000•Hybrid

About The Position

We are seeking a candidate to join us at IST Management's corporate headquarters as an IT Support Specialist (Level I, II, or III) on our IT Services team. The IT Support Specialist I is essential to our operations, focusing on swiftly resolving support issues and delivering high-quality support to both employees and external clients. This role requires adept troubleshooting and effective problem-solving for a variety of technology-related issues, including hardware, software, and network concerns. The successful candidate will possess a deep understanding of tech systems, the ability to communicate effectively with diverse users, and a commitment to maintaining operational excellence and user satisfaction.

Requirements

An Associates degree in Computer Science, Information Technology, or related field, or equivalent practical experience in IT support roles
Proficient in diagnosing and troubleshooting various technical issues
Exceptional problem-solving and communication skills
Understanding of Windows/MacOS operating systems, network security practices, and the use of tools, components, and peripheral accessories

Nice To Haves

Experience with remote desktop applications and help desk software preferred
Professional certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), are a plus but not required

Responsibilities

Provide timely and precise technical support to employees and external clients with issues related to hardware, software, networking, and other computer-related technologies
Install, configure, and maintain PC software and operating systems
Maintain and provide technical support for audio-visual (AV) systems to ensure optimal performance and minimal downtime
Assist and support live music events by managing and operating AV systems to deliver high-quality sound and visual experiences
Diagnose and resolve hardware and software issues in person, remotely, and via phone
Uphold the security and privacy of network and computer systems
Conduct upgrades and maintenance tasks to ensure minimal disruption to operations
Execute diagnostic tests and repair malfunctioning hardware and software
Document technical processes, notes, and manuals in detail
Keep accurate records/logs of repairs and fixes
Proactively follow up with users to confirm the resolution of system issues
Efficiently manage the IT inventory lifecycle, from procurement to disposal
Some after-hours on-call work is required, ensuring critical support coverage outside of standard business hours