IT Support Specialist

NESN LTD•Watertown, MA

17h•$26 - $30

About The Position

The IT Support Specialist provides Tier 1 technical support for end users, resolving issues related to workstations, software applications, and IT services. The role is essential in ensuring smooth daily operations across NESN’s user base.

Requirements

3-5 years of IT support experience
Bachelor’s or relevant technical certification
Must be comfortable working occasional evenings or weekends as business needs dictate.
Excellent communication and interpersonal skills
Organizational and time management abilities
Analytical and problem-solving capabilities
Proficiency in: Microsoft Office, Basic Windows troubleshooting, Jira, Zoom, Teams

Nice To Haves

Any of the following, preferred: A+/Network+, Security+, Microsoft 365 Admin Certifications
Apple OS and hardware experience, preferred
Familiarity with MDM solutions and remote access platforms, preferred

Responsibilities

Respond to and resolve IT support tickets via phone, email, or remote assistance.
Provide basic hardware/software troubleshooting, including printing, faxing, and peripheral device support.
Maintain and update documentation in Jira/Confluence.
Assist with onboarding and training of new users, including setup and orientation.
Support MS Office Suite, Zoom, Microsoft Teams, and conferencing room technology.
Maintain asset tracking records and assist with lifecycle management.

Benefits

Medical and Dental plans which are currently funded by NESN at approximately 85%
Pre-Tax HSA, FSA and Dependent Care Account
401(k) plan with employer match of 100% up to the first 6% of compensation, 3% contribution through Safe Harbor and discretionary profit sharing of up to 6%.
Life Insurance, AD&D, Short and Long-Term Disability which are currently 100% funded by NESN
Paid parental leave
Time Off Benefits - Eligible NESN Employees accrue Paid Time Off equaling 160 hours or 20 days for the full year
Team Store Discounts - Employees will receive a discount of 50% at the Red Sox Team Store and 25% off at the Bruins Pro Shop with a valid NESN Employee ID
Paid Volunteerism - NESN provides eligible employees with up to 24 hours (3 days) of paid time to participate in NESN Connects events.
Tuition Reimbursement - NESN provides a generous Tuition Reimbursement Program to assist employees who aspire to further their education to learn & grow within their careers.
MBTA Reimbursement - Eligible employees may be reimbursed up to $100 per month for the use of Mass Transit if it is their primary mode of transportation to & from work
Travel Assistance & ID Theft Protection
Estate Guidance - The Hartford helps employees protect their family’s future by creating a customized and legally binding will online using a simple but comprehensive online questionnaire.
Additional Perks & Employee Discounts - As a NESN employee, you are eligible for other discounts & perks such as pet insurance, tickets, travel, dry cleaning, mobile phones, and much more!