IT Support Specialist

AIT•Bothell, WA

7d•Onsite

About The Position

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities. The ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.

Requirements

High school diploma or GED required; technical school certification or associate degree in a related field preferred.
DoD 8570 Level I certification required (Sec+/Network+)
Minimum 2 years of experience supporting Windows desktop environments and end users.
Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
Strong troubleshooting, customer service, and problem-solving skills required.
Must be a US citizen for consideration.
Must be able to obtain a government security clearance if do not already have it.

Nice To Haves

Experience supporting manufacturing or engineering environments preferred.
Familiarity with CAD/CAM or manufacturing applications preferred.

Responsibilities

Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.
Support engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.
Troubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.
Support user account administration including Active Directory account management, password resets, permissions, and file share access.
Assist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.
Troubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.
Monitor and maintain the performance, integrity, and security of local IT systems and user environments.
Coordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.
Document support activities, troubleshooting steps, and ticket resolutions accurately and timely.
Ensure compliance with company IT policies, cybersecurity standards, and operational procedures.
Participate in enterprise IT projects and technology implementations as assigned.
Perform other duties as assigned.