IT Support Specialist

Walz Group•Lititz, PA

6d•Hybrid

About The Position

We are seeking a resourceful and proactive IT Support Specialist to serve as the firm’s sole technology resource. This is a hands-on, end-to-end role—you will own everything IT-related, from day-to-day staff support to infrastructure maintenance, software administration, and security. The ideal candidate is a self-starter who thrives in a fast-paced professional services environment and can independently manage competing priorities with minimal supervision. The ideal candidate will demonstrate a great balance between working independently and collaborating effectively within a team environment. This role offers significant opportunity for growth, making it an excellent fit for someone who enjoys learning new skills, taking on additional responsibilities, and expanding their expertise over time.

Requirements

Associate’s or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
3+ years of experience in IT support or help desk role
Proficiency in Windows and Microsoft 365
Experience with network and Wi-Fi troubleshooting
Proficient knowledge of printers, copiers, scanners and other office equipment
Solid understanding of cybersecurity principles and data protection best practices
Excellent communication and problem-solving skills
Basic knowledge of compliance and data privacy standards
Familiarity with cloud platforms and remote support tools
Ability to prioritize tasks and work independently

Nice To Haves

Experience supporting accounting or tax software is a plus

Responsibilities

Serve as the primary point of contact for firmwide IT support, responding to and resolving technical issues in a timely and professional manner
Provide technical support for desktops, laptops, printers, phones, and software applications
Serve as primary point of contact with our Cloud Based Infrastructure Provider
Troubleshoot hardware, software, network, and connectivity issues
Set up and maintain employee workstations, user accounts, and permissions
Support accounting and tax software as well as cloud-based applications
Monitor system performance and assist with cybersecurity best practices
Maintain backups, updates, antivirus systems, and IT documentation
Coordinate with external vendors and service providers when needed
Train employees on basic technology tools and security procedures
Provide development and guidance of the firm’s AI strategy and implementation
Other duties as assigned