IT Support Specialist

DriveTime•Fort Worth, TX

37d

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. In short, as an IT Support Specialist II, you will play a key role in supporting the daily IT operations across DriveTime’s corporate locations and remote workforce. You’ll troubleshoot and resolve hardware, software, and network issues while maintaining high standards of IT cleanliness and organization. This role requires strong multitasking skills to manage support tickets, assist walk-up requests, and serve as an escalation point for IT Support Specialist I team members. In long, you will be responsible for:

Requirements

5+ years of end-user computing experience in an enterprise environment
Works with minimal supervision (self-starter/self-motivated)
Technical Support for laptop/desktop users with hands-on in person experience
After-hours and/or weekend flexibility a plus
Exhibits strong customer service skills
High School Diploma or equivalent
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

Nice To Haves

A+ certification
Apple certifications or equivalent experience
Any two-factor authentication tool experience
Mobile Device Management
Intune/Autopilot experience
Microsoft Office 365 (Outlook, Teams, etc.)
Any VPN service experience
Remote software (remote login and troubleshooting experience)

Responsibilities

Deliver on-site and remote technical support for corporate offices and distributed teams.
Evaluate, prioritize, and resolve support tickets, ensuring clear communication with all stakeholders.
Act as an escalation resource for IT Support Specialist I team members.
Diagnose and troubleshoot issues related to hardware, software, and network systems.
Lead and contribute to IT-related projects assigned by IT leadership.
Collaborate with System Administrators on broader IT initiatives and improvements.