IT Support Specialist - Tempus

PNC

21h • $45,000 - $107,770 • Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Support Specialist within PNC's Tempus Technologies organization, you will be based in Auburn, IN. This could also be a remote position. This position may not be available in all geographic locations. Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do. As an IT Support Specialist, you will be the first point of contact for IT-related issues, resolving technical problems efficiently while providing excellent customer service.

Requirements

• Proven experience in a technical support role.
• Strong interpersonal and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Relevant certifications, such as CompTIA A+ or ITIL Foundation.
• Analytical Thinking
• Computer Literacy
• Computer Systems
• Customer Solutions
• Data Analytics
• Disaster Recovery (DR)
• End User Support
• IT Documentation
• Life Cycle Support
• Machine Learning (ML)
• System Maintenance
• Technology Infrastructure Management

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Respond to and resolve help desk tickets, escalating when necessary.
• Assist users with setup and configuration of devices and applications.
• Assist with onboarding and offboarding tasks, including account setup, device preparation, and equipment returns.
• Install, update, and maintain software and IT equipment.
• Collaborate with vendors to troubleshoot application-specific issues.
• Fulfill employee hardware requests and prepare devices for use.
• Assist with the company’s PC refresh cycle to keep devices current.
• Maintain accurate inventory of laptops and accessories.
• Maintain accurate records of support activities in the ticketing system.
• Create and update user guides and troubleshooting documentation.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level