IT Support Specialist

Midas Hospitality•Maryland Heights, MO

4d•Hybrid

About The Position

The IT Support Specialist is responsible for providing support to end users within the organization. This role involves assisting in the daily operation, support, and security of technology and data that enable business operations. The individual will collaborate with technology leaders and management to implement company-wide initiatives and maintain technologies to ensure system uptime and reliability.

Requirements

One to two years supporting information technology systems in a help desk or front-line position.
Experienced with remote management tools and ticketing platforms.
Customer service focused
Excellent problem-solving skills
Strong documentation skills
Keen attention to detail
Ability to absorb and retain information quickly
Highly self-motivated
Strong desire to learn and grow

Nice To Haves

Applicable Experience with 50%+ of these Platforms: Office365, VOIP technologies, Cisco Meraki Networking, Microsoft Operating Systems, Microsoft Office suite of applications, Printers & Copiers, Anti-Virus, MDR, email, and networking security tools, Audio Visual systems, VOIP Phone Systems, Security Camera systems and networks

Responsibilities

Responsible for working through Midas Hospitality's ticketing system to implement, monitor, manage, and support all of Midas Hospitality's team members.
Serve as first point of contact from team members seeking technical assistance over the phone and ticketing system.
Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Computer Issues.)
Deploy and distribute new systems for users.
Supporting Microsoft 365 environment
Supporting Microsoft Active Directory environment
Hands-on experience with End User/Endpoint security: Anti-Virus, Mail Filtering, support and remediation
Administer and maintain end user accounts, permissions and access rights
Provide 3rd party vendor management assistance
Follow and produce accurate documentation