IT Support Specialist
About The Position
Michael Baker International is seeking an IT Support Specialist I to join our Corporate IT team in Salt Lake City, UT. In this role, you will provide front-line technical support to employees and clients — resolving hardware, software, and system issues through a structured ticketing environment while partnering with cross-functional technology teams to deliver reliable, end-to-end IT service. This is a hybrid work schedule with Tuesday, Wednesday, and Thursday in the office. No sponsorship is provided for this role; all candidates must be eligible to work for any employer in the United States without restrictions indefinitely.
Requirements
- Two-year degree in Computer Science, Information Systems, or related field; applicable experience accepted in lieu of degree
- 0–3 years of IT help desk, desktop support, or related technical support experience
- Demonstrated experience troubleshooting Microsoft applications including Windows OS and Microsoft 365 / Office Suite
- Hands-on Active Directory experience including user account management, password resets, and basic directory administration
- Experience using a ticketing system (e.g., ServiceNow, Jira, Remedy, or equivalent) to log, prioritize, and resolve end-user support requests
- Ability to build, configure, and troubleshoot end-user hardware including laptops and desktop computers
- Strong written and verbal communication skills with the ability to translate technical issues into clear, user-friendly explanations
- Ability to manage multiple open tickets concurrently and adapt priorities in a dynamic, fast-paced environment
Nice To Haves
- Experience with Microsoft System Center Configuration Manager (SCCM) or Intune for computer imaging and software deployment
- VoIP system troubleshooting or support experience
- CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate certification
- Experience coordinating with hardware vendors for equipment RMA or replacement
- Familiarity with Infrastructure, Server, or Network team collaboration for Tier 2/3 escalations
Responsibilities
- Deliver on-site and remote technical support to employees and clients, ensuring timely and effective resolution of hardware, software, and printing issues
- Maintain complete lifecycle ownership of support tickets — from intake through resolution — utilizing strong communication skills to keep end users informed at every stage
- Execute computer builds and personalization using Microsoft System Center Configuration Manager (SCCM), ensuring standardized imaging and software deployment across the organization
- Resolve Microsoft application issues including Windows OS and Microsoft 365 / Office Suite, applying systematic troubleshooting methodology to diagnose and fix root causes efficiently
- Administer Active Directory user accounts and directory services to support employee onboarding, offboarding, and access management requests
- Coordinate with Infrastructure, Server, VoIP, and Network teams to escalate and resolve complex incidents that exceed Tier 1 or Tier 2 resolution capacity
- Partner with hardware vendors to facilitate equipment replacement and repair, ensuring minimal disruption to end-user productivity
- Strengthen organizational IT reliability by proactively identifying recurring issues and contributing to knowledge base documentation and process improvement efforts
Benefits
- Medical, dental, vision insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life, AD&D, short-term, and long-term disability
- Professional and personal development
- Generous paid time off
- Commuter and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
