IT Support Specialist
Thrust Flight LLC•Addison, TX
•Hybrid
About The Position
Reporting to the Director of Technology, the IT Support Specialist is responsible for daily end-user support, hardware deployment, employee onboarding and offboarding, and the ongoing administration of company IT systems across all locations.
Requirements
- 1–3 years of experience in IT support, helpdesk, or a similar role
- Strong Windows and macOS troubleshooting skills
- Familiarity with Google Workspace administration (users, groups, Drive)
- Familiarity with Microsoft Intune and Microsoft 365 licensing
- Working knowledge of VLANs, DHCP, and switch configuration
- Strong written communication skills
- Ability to prioritize work independently across multiple sites
- Willingness to perform occasional hands-on infrastructure work, including running cable and mounting equipment
- Valid driver's license and willingness to travel between locations
Nice To Haves
- Multi-site IT experience, particularly in aviation, training, or hangar environments
- Familiarity with the Zoho ecosystem (CRM, Mail, Workplace)
- Experience with Jira or other Atlassian tools
- Light scripting experience (PowerShell, Bash)
- Experience administering camera, NVR, or access control systems
- CompTIA A+, Network+, or equivalent certifications a plus
Responsibilities
- Provide end-user support across all locations: triage tickets, troubleshoot Windows and macOS issues, and escalate as needed
- Deploy, image, and maintain workstations, laptops, printers, and peripherals
- Execute employee onboarding and offboarding, including account provisioning, hardware staging, and access revocation
- Maintain hardware inventory: ordering, asset tagging, and lifecycle tracking
- Administer networking, camera, and access control systems following vendor installation, including configuration, monitoring, and day-to-day troubleshooting
- Run cable and mount equipment for small additions, moves, and repairs
- Coordinate with vendors and contractors on new installations, escalations, and warranty support
- Administer Google Workspace user tasks, including account creation, password resets, and group management
- Manage Microsoft 365 licensing and Intune device enrollment and policy
- Maintain documentation, including ticket notes, asset records, and runbooks
- Travel periodically between Thrust Flight locations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
