IT Support Specialist

Nashville Record Pressing•Nashville, TN

About The Position

We are seeking a highly capable and service-oriented IT Support Specialist to join our team. In this role, you will serve as the frontline resource for end-user technical support, ensuring the stability, security, and reliability of our internal IT systems and infrastructure. The ideal candidate should possess excellent communication and problem-solving skills, a strong technical background, and a passion for delivering top-notch customer service. Responsibilities End-User Support · Provide timely and effective technical assistance to employees via in-person support, phone, email, and remote tools. · Troubleshoot and resolve hardware, software, and system issues while maintaining clear communication with end-users. · Manage and prioritize help desk tickets to ensure prompt resolution and accurate documentation. · Escalate complex issues appropriately while maintaining ownership through resolution. Microsoft & Systems Administration · Support and administer core Microsoft 365 services, including Outlook, Teams, SharePoint, and related tools. · Manage user accounts, permissions, and group policies within Windows Active Directory. · Assist with basic networking tasks and troubleshooting, collaborating with senior IT staff or vendors when necessary. · Support ERP system access, user provisioning, and issue troubleshooting. Hardware & Asset Management · Install, configure, and maintain desktops, laptops, printers, scanners, and other devices. · Maintain accurate inventory records of IT hardware and software licenses. · Manage equipment lifecycle processes, including procurement, deployment, replacement, basic repair, and decommissioning. Onboarding & Offboarding · Lead the technical onboarding process for new employees, including account setup, hardware provisioning, access configuration, and training. · Ensure timely and secure offboarding procedures, including access revocation and equipment recovery. Cybersecurity & Compliance · Execute company cybersecurity training initiatives and promote employee awareness of best practices. · Support enforcement of data security standards, patch management, and endpoint protection measures. · Monitor for security risks and escalate concerns appropriately. · Contribute to the ongoing development and strengthening of our cybersecurity framework. Documentation & Continuous Improvement · Maintain clear documentation of systems, processes, and recurring technical issues. · Identify opportunities to improve workflows, system reliability, cybersecurity, and user experience. · Contribute to internal IT process refinement and operational efficiency.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
Proven experience in an IT support or help desk role with direct end-user interaction.
Strong communication and problem-solving skills, with the ability to translate technical concepts into clear, practical guidance.
High attention to detail and strong organizational habits.
Service-oriented mindset with a sense of ownership and accountability.
Ability to remain calm and effective in a fast-paced operational environment.
Interest in cybersecurity and long-term professional growth within IT systems and security.

Nice To Haves

Experience working with ticketing systems, remote tools, and structured helpdesk workflows.
Solid understanding of desktop operating systems, hardware troubleshooting, and software support.
Understanding of networking concepts; familiarity with Fortinet environments is a plus.
Strong working knowledge of Microsoft 365 and Windows environments, including administration, user and policy management, and general platform support.
Familiarity with ERP systems and enterprise application support is a plus.
Certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft certifications are a plus.

Responsibilities

Provide timely and effective technical assistance to employees via in-person support, phone, email, and remote tools.
Troubleshoot and resolve hardware, software, and system issues while maintaining clear communication with end-users.
Manage and prioritize help desk tickets to ensure prompt resolution and accurate documentation.
Escalate complex issues appropriately while maintaining ownership through resolution.
Support and administer core Microsoft 365 services, including Outlook, Teams, SharePoint, and related tools.
Manage user accounts, permissions, and group policies within Windows Active Directory.
Assist with basic networking tasks and troubleshooting, collaborating with senior IT staff or vendors when necessary.
Support ERP system access, user provisioning, and issue troubleshooting.
Install, configure, and maintain desktops, laptops, printers, scanners, and other devices.
Maintain accurate inventory records of IT hardware and software licenses.
Manage equipment lifecycle processes, including procurement, deployment, replacement, basic repair, and decommissioning.
Lead the technical onboarding process for new employees, including account setup, hardware provisioning, access configuration, and training.
Ensure timely and secure offboarding procedures, including access revocation and equipment recovery.
Execute company cybersecurity training initiatives and promote employee awareness of best practices.
Support enforcement of data security standards, patch management, and endpoint protection measures.
Monitor for security risks and escalate concerns appropriately.
Contribute to the ongoing development and strengthening of our cybersecurity framework.
Maintain clear documentation of systems, processes, and recurring technical issues.
Identify opportunities to improve workflows, system reliability, cybersecurity, and user experience.
Contribute to internal IT process refinement and operational efficiency.