IT Support Specialist - Hybrid (Pittsburgh, PA)
About The Position
Smith+Nephew is hiring an IT Support Specialist to provide hands-on technology support at its Pittsburgh, Pennsylvania office. The role troubleshoots technology issues, configures and maintains devices, and supports desktop systems, mobile devices, networks, and workplace technology. It is based in Pittsburgh and requires working onsite at least three days per week. The specialist evaluates and prioritizes support requests, installs and maintains hardware and software, supports mobile devices, tracks incidents in SNOW, and provides best-efforts Ubuntu and networking support for robotics development. The role also maintains asset and licensing information, supports workplace and remote connectivity equipment, and provides onsite assistance to IT teams and vendors.
Requirements
- Bachelor’s degree in Computer Science, Business, or a related discipline, or equivalent relevant technical work experience.
- 1 to 3 years of experience successfully delivering desktop support services, including Windows and Office support, troubleshooting, and user administration within an Active Directory environment.
- Strong root cause analysis and problem-solving skills.
- Customer-focused approach and ability to communicate technical information effectively to technical and non-technical audiences.
- Ability to work independently with minimal supervision and as part of a collaborative team.
- Strong time management and planning skills, with a focus on continuously improving operational and technical processes.
Nice To Haves
- Microsoft Modern Desktop Administrator certification.
- CompTIA A+ certification.
- CompTIA Linux+ or an equivalent qualification.
Responsibilities
- Evaluate and prioritize day-to-day technical support requests concerning hardware, software, networking, telecommunications, audiovisual technology, and other IT systems.
- Install, configure, image, test, diagnose, and troubleshoot laptops, desktops, mobile devices, external drives, and associated software, ensuring configurations meet established requirements.
- Support iPhones and iPads, document and track incidents in SNOW, and assign tickets to appropriate resolver teams when needed.
- Provide best-efforts Ubuntu and networking support for robotics development.
- Maintain asset inventory, licensing information, and site requirements.
- Support remote connectivity, printers, copiers, video conferencing equipment, and warranty claims with IT equipment vendors.
- Provide onsite hands-and-eyes assistance for IT teams and network, server, and environmental vendors, including support for network server backup administration.
Benefits
- 401k Matching Program and 401k Plus Program.
- Discounted Stock Purchase Plan.
- Tuition Reimbursement.
- Flexible Personal/Vacation Time Off, paid holidays, and flex holidays.
- Paid Community Service Day.
- Medical, dental, and vision coverage.
- Health Savings Account with an employer contribution of $500 or more annually.
- Employee Assistance Program.
- Parental Leave.
- Fertility and Adoption Assistance Program.
- Hybrid work model for most professional roles.
- Hands-on, team-customized training and mentorship.
- Discounts on fitness clubs, travel, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
