IT Support Specialist - Hybrid (Pittsburgh, PA)
About The Position
Smith+Nephew is hiring an IT Support Specialist based in Pittsburgh, Pennsylvania. The position is hybrid and requires working onsite at the Pittsburgh office at least three days per week. The role provides hands-on technical support to help employees stay connected, productive, and supported across desktop systems, mobile devices, networks, and workplace technology. The specialist evaluates and prioritizes day-to-day IT requests; installs, configures, images, tests, diagnoses, and troubleshoots devices and software; and documents incidents in SNOW. The position also supports mobile devices, robotics development, connectivity, workplace equipment, asset and licensing records, vendor warranty claims, and onsite support for IT and vendor teams.
Requirements
- Bachelor’s degree in Computer Science, Business, or a related discipline, or equivalent relevant technical work experience.
- 1 to 3 years of experience delivering desktop support services, including Windows and Office support, troubleshooting, and user administration within an Active Directory environment.
- Strong root cause analysis and problem-solving skills.
- Customer-focused approach and ability to communicate technical information effectively to technical and non-technical audiences.
- Ability to work independently with minimal supervision and as part of a collaborative team.
- Strong time-management and planning skills, with a focus on continuously improving operational and technical processes.
Nice To Haves
- Microsoft Modern Desktop Administrator certification.
- CompTIA A+ certification.
- CompTIA Linux+ or an equivalent qualification.
Responsibilities
- Provide day-to-day technical support and evaluate and prioritize requests involving hardware, software, networking, telecommunications, audio-visual technology, and other IT systems.
- Install, configure, image, test, diagnose, and troubleshoot laptops, desktops, mobile devices, external drives, and associated software, ensuring configurations meet established requirements.
- Support iPhones and iPads, document and track incidents in SNOW, and assign tickets to appropriate resolver teams when required.
- Provide best-efforts Ubuntu and networking support for robotics development.
- Maintain asset inventory, licensing information, and site requirements.
- Support remote connectivity, printers, copiers, video conferencing equipment, and warranty claims with IT equipment vendors.
- Act as onsite hands and eyes for IT teams and network, server, and environmental vendors when required, including support for network server backup administration.
Benefits
- 401(k) matching program and 401(k) Plus Program.
- Discounted stock purchase plan.
- Tuition reimbursement.
- Flexible personal/vacation time off, paid holidays, and flex holidays.
- Paid community service day.
- Medical, dental, and vision coverage.
- Health Savings Account with employer contribution of $500+ annually.
- Employee Assistance Program.
- Parental leave.
- Fertility and adoption assistance program.
- Hands-on, team-customized training and mentorship.
- Discounts on fitness clubs, travel, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
