IT Support Specialist
About The Position
IT Support Specialist Are you a customer-focused IT professional who enjoys solving problems, supporting end users, and making a meaningful impact across an organization? If so, we invite you to explore an exciting opportunity with The Horst Group . We are seeking an IT Support Specialist to join our growing team. In this role, you will provide hands-on technical support to employees across our family of companies while helping drive technology initiatives that support our business goals. This position is ideal for someone who is proactive, service-oriented, and eager to expand their technical expertise in a collaborative environment.
Requirements
- Associate degree in Information Technology, Computer Support, or a related field preferred.
- Relevant technical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication abilities.
- Exceptional customer service and interpersonal skills.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively.
Responsibilities
- Provide technical support and assistance to The Horst Group and its affiliated business units.
- Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
- Manage workstation imaging, deployment, and operating system maintenance.
- Administer software deployment and updates.
- Support and maintain company phone systems and phone line services.
- Respond to help desk requests, diagnose issues, and provide timely resolutions or appropriate escalation.
- Provide support for conference room technology and meeting platforms.
- Assist with third-party application support and troubleshooting.
- Implement and support digital video streaming solutions.
- Apply system updates, patches, and security enhancements to end-user devices.
- Assist with IT asset inventory management, procurement, and equipment lifecycle processes.
- Document support activities and maintain accurate records.
- Perform additional duties and projects as assigned.
Benefits
- professional development opportunities
- competitive compensation
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
