IT Support Specialist
About The Position
The IT Support Specialist will be well organized, detail oriented, and have excellent communication skills. This role involves providing first-line support for onsite, remote, and hybrid hardware, installing software, troubleshooting, diagnosing, and training users on software and equipment. The specialist will perform remote troubleshooting, triage issues, and manage day-to-day monitoring and maintenance of network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory. They will also administer and support the Microsoft 365 suite, support a mobile device management (MDM) platform, and provide proactive IT support and basic cybersecurity practices. The role also includes owning new-hire and offboarding setups and staying current on emerging technology, including AI tools.
Requirements
- Minimum: 2 years IT field experience
- Excellent written and verbal communication skills
- Able to multi-task and prioritize in a fast-paced, evolving environment
- Proficient supporting the full Microsoft 365 suite
- Ability to train and instruct users of varying technical skill levels
- Strong documentation skills: procedures, network information, and asset tracking
- Experience with Android, iOS, and Windows mobile devices
- Windows desktop support
- Mac/Apple device support
- Experience with Active Directory/Entra ID, Microsoft Exchange, Windows Server, SharePoint, and Microsoft 365
- Familiarity with basic cybersecurity/endpoint protection practices
- Curiosity and openness to learning new and emerging technologies, including AI-based tools
- Ability to lift equipment of 30 - 40lbs
Nice To Haves
- MDM platform experience a plus
Responsibilities
- Provide first-line support for onsite, remote, and hybrid hardware, installing software, troubleshooting, diagnosing, and training users on software and equipment
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Triage issues and resolve them directly or route to the appropriate resource
- Provide daily and weekly updates to the manager on project status, new user setups, and open issues
- Manage day-to-day monitoring and maintenance of network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory
- Administer and support the Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive)
- Support and help manage a mobile device management (MDM) platform for company-issued iOS, Android, and Windows devices
- Support both Windows and Mac/Apple hardware
- Design and deliver training sessions that drive adoption of new technologies, including AI tools
- Provide proactive IT support: monitoring systems and flagging issues before they disrupt end users
- Support basic cybersecurity practices: endpoint protection, phishing awareness, and patch management
- Own new-hire and offboarding setup/teardown for desktops, laptops, tablets, and phones
- Stay current on emerging technology, including AI tools, and help evaluate and pilot new solutions
- Learn the processes and procedures our IT team follows and become proficient in them
- Become familiar with our systems and infrastructure, including cloud and on-prem infrastructure
Benefits
- PTO and Sick days
- 11 paid company holidays per year
- 1 Floating holiday
- 2 paid volunteer days per year
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Bonus eligible
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
