IT Support Specialist- Green Brick Partners

Green Brick Partners•Plano, TX

4d•Hybrid

About The Position

The IT Support Specialist must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be H onest, O bjective, M ature and E fficient in how he or she approaches their role at Green Brick Partners. To provide the IT support and resources needed to enable our customers to succeed.

Requirements

Degree in IT related field or equivalent work experience.
Minimum three years of experience in an IT support role.
At least one year of experience as an IT Endpoint Computer Technician or IT Service Desk Agent in a professional IT department.
Excellent customer service skills.
Familiarity with enterprise service desk software usage.
Basic understanding of the TCP/IP protocol suite.
Excellent written and verbal communication skills.
Ability to produce timely, clear, accurate, and thorough written documentation for all assigned tickets.
Ability to create knowledgebase articles when appropriate for tasks, procedures, and incident remediation.
Solid understanding of ITIL practices, including IT Service Management, Incident Management, Problem Management, and Change Management.
Ability to re-prioritize when new issues arise to ensure a timely response.
Familiarity with and a natural curiosity for emerging technologies.
Ability to participate in projects and plan and prioritize work assignments.
Adaptable to changing circumstances.

Nice To Haves

Certifications a PLUS

Responsibilities

Take ownership of customer issues reported and see problems through to resolution.
Demonstrate excellent people skills: friendly, empathetic, outgoing, respectful, and patient.
Demonstrate excellent written and oral communication skills.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT-related equipment.
Assist in planning and undertaking scheduled maintenance upgrades.
Set up accounts for customers.
Talk to clients and computer users to determine the nature of any problems they encounter.
Investigate, diagnose, and resolve computer software and hardware problems.
Repair equipment and replace parts.
Maintain an accurate asset inventory of IT equipment.
Manage stocks of equipment, consumables, and other supplies.
Exercise superior discretion and independent judgement in matters related to setup, implementation, configuration, administration, and overall health of the IT infrastructure.
Ability to meet the physical demands for this position, including lifting up to 50 lbs. as needed.
After familiarization with Service Desk practices, the Support Specialist will be placed on the on-call rotation for weekend duty, once every 5-6 weeks.
Any additional IT-related tasks as assigned