IT Support Specialist

Lockstep Technology Group • Peachtree Corners, GA

8h • Onsite

About The Position

The IT Support Specialist I is the first point of contact for internal technology needs. This role provides hands-on support across helpdesk ticketing, hardware lifecycle management, user onboarding, and system maintenance. The ideal candidate is a detail-oriented problem solver who thrives in a fast-paced environment and is eager to grow within a collaborative IT team.

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in an IT support or helpdesk role
• Working knowledge of Windows OS environments
• Familiarity with Microsoft 365 admin tools and Azure Active Director
• Basic understanding of networking concepts (DNS, DHCP, VPN)

Nice To Haves

• Associate’s or Bachelor’s degree in IT or related field preferred
• CompTIA A+ or similar certification a plus

Responsibilities

• Respond to and resolve Tier 1–2 support tickets in a timely and professional manner
• Troubleshoot hardware, software, and peripheral issues including printers, scanners, monitors, docking stations, webcams, and headsets
• Set up, configure, and maintain printers and shared print queues across the network
• Diagnose and resolve operating system issues including boot failures, performance problems, and application errors on Windows endpoints
• Support basic network connectivity issues including wired/wireless drops, VPN access problems, and OneDrive sync issues
• Assist users with password resets, account lockouts, and MFA setup or re-enrollment
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, and Excel
• Troubleshoot mobile device connectivity and email configuration for company-issued phones and tablets
• Escalate complex issues to senior IT staff with clear documentation and reproduction steps
• Maintain accurate ticket records, track resolution times, and contribute to the helpdesk knowledge base
• Prepare and image devices for new employee onboarding, including OS setup, software installation, and profile configuration
• Perform hardware upgrades and refresh cycles for existing staff
• Maintain an accurate inventory of all IT assets including serial numbers, assignment records, and condition status
• Coordinate return and decommissioning of retired equipment
• Create and manage user accounts in Microsoft 365 and Azure Active Directory
• Assign and adjust licenses, group memberships, and role-based access permissions
• Handle mailbox setup, shared mailboxes, and distribution list management
• Assist with Teams, SharePoint, and OneDrive configuration for new and existing users
• Process account deprovisioning and access removal for departing employees
• Execute scheduled patch management cycles across endpoints and servers
• Conduct routine audits of security tools including antivirus and EDR
• Verify endpoint compliance and flag non-compliant devices for remediation
• Support IT security initiatives and assist in enforcing acceptable use policies
• Document and report audit findings to senior IT staff

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan
• Short-term/long-term disability and life insurance
• Flexible PTO
• 8 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED