Help Desk 1
About The Position
Singer Industrial is seeking an IT Support Specialist to serve as the first point of contact for technical assistance within a team-supported environment. This in-office position, located in Sioux Falls, SD, requires an individual well-versed in computer systems configuration, setup, and maintenance. The ideal candidate must be eager to learn new systems and duties, possess strong communication and interpersonal skills, and contribute to a growing team. Singer Industrial is a leading Industrial Distributor with a North American presence, committed to improving customer productivity through innovative solutions and fostering employee growth.
Requirements
- Well-versed in all aspects of computer systems configuration, set up, and maintenance
- Willing to learn new systems and the aspects of the assigned duties within
- Ability to freely communicate
- Interpersonal skills
- Strong proficiency with Windows 10, 11 and MS Office; Excel/Outlook is highly recommended
- Ability to lift 50 pounds, perform cable runs, bend, crouch and climb
Responsibilities
- Serve as the first contact with customers who need technical assistance, via phone, email or ticketing system
- Perform remote troubleshooting, with the possibility of on-site/in-person troubleshooting, through different diagnostic techniques and willing to ask pertinent questions based on the issue presented
- Take ownership of your assigned queue with possibly of assisting others with their queue load within a teamwork environment
- Possess ability to take detailed notes within internal ticketing system for every interaction with the user or any other pertinent information relating to the issue
- Strong communicator with teammates, management and users needing assistance
- Willing to accept projects as they are brought forth, including but not limited to, assistance in software & newly deployed projects
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide basic internet troubleshooting (initially) with possibility of growing within position to take on more advanced troubleshooting techniques
- Setting up new users to provide access to the intranet, ERP, Office 365, etc
- Offboard users resulting in revoking access to the intranet, ERP, Office 365, etc
- Assist in the creation of documentation (SOP/KB Articles/Procedures) and update information repositories
- Maintain security measures in an Enterprise environment
- Assistance in swapping out notebooks, desktop and network parts, as needed
- Monitor system performance for analytic purposes
- Willingness to travel to other locations, when required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
