IT Support Specialist

SJE Career • Hoover, AL

8d • Onsite

About The Position

We are looking for an IT Support Specialist to support our internal customers. This role will work out of our Birmingham AL location. As our IT Support Specialist, you will handle more complex IT support requests, responding with a customer-first mindset and resolving issues quickly and effectively the first time. You will diagnose hardware and software problems, deploy and install new equipment, manage user accounts and permissions, and document solutions within our IT Service Management system. You will work closely with our Systems, Network, and Security teams to help maintain a reliable and secure technology environment by supporting endpoint devices, applying software updates and security patches, managing hardware inventory, and assisting with network connectivity and system administration.

Requirements

• Experience supporting Windows-based desktops, laptops, mobile devices, and common business applications.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Microsoft 365, Active Directory, user account administration, and endpoint management.
• Experience with Entra ID/Azure AD and Intune.
• Experience with ticketing or IT Service Management Systems.
• Understanding of networking fundamentals, printers, and hardware troubleshooting.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong organizational skills with the ability to manage multiple priorities.
• A collaborative mindset and a desire to continuously learn and improve.
• The ability to occasionally travel as needed (up to 5% of the time).
• A 2-year degree in Computer Engineering, Computer Science, or equivalent degree.

Nice To Haves

• A 4-year degree in Computer Engineering, Computer Science, or equivalent degree and 3-5 years of relevant experience are preferred.
• ITIL v4 Foundation training.
• Knowledge of VMWare or other virtualization technologies is a bonus.

Responsibilities

• Handle more complex IT support requests with a customer-first mindset, resolving issues quickly and effectively the first time.
• Diagnose hardware and software problems.
• Deploy and install new equipment.
• Manage user accounts and permissions.
• Document solutions within the IT Service Management system.
• Work closely with Systems, Network, and Security teams to maintain a reliable and secure technology environment.
• Support endpoint devices.
• Apply software updates and security patches.
• Manage hardware inventory.
• Assist with network connectivity and system administration.

Benefits

• Up to 120 hours of Paid Time Off in your first year
• 8 paid holidays
• Health insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree